These days it isn’t enough to simply be more efficient than your competitors; the most successful companies are those which embrace digital transformation and provide radical new services.
But it can be difficult to know how to go about making the change, and even where to start. That’s where the specialist skills of a Business Analyst (BA) can really help.
Business analysts can play a key role in helping companies to take the necessary steps to identify those innovations and transform their services to become digital organisations.
Digital transformation is much more than simply improving your business through the use of technology.
Transformation means the creation of completely new innovations that were not previously possible. We are not talking about a one or two step improvement in the efficiency of traditional practices, but a profound change to the kind of work being done and services provided. A perfect example is how Amazon has changed the retail industry, or the impact Uber is having on taxi services.
What makes digital transformation different is not just the emphasis on customer experience, but that the example of companies like Google and Amazon has raised customer expectations so high that speed, simplicity, convenience, and personalisation are the new norms for all organisations think about a charity taking contactless donations or customers managing insurance claims from mobile apps.
Business analysts are specialists in change and the process of change. This means they have a toolkit of knowledge and techniques which are specifically relevant for transformational thinking.
A good BA offers many advantages. Here are some of them:
Customer expectations are higher than ever, which means the pressure is on for companies to have a better understanding of their customers’ needs and to translate those needs into innovative technology solutions. A business analyst can play a key role to help companies reach that goal.
To start your digital transformation with one of our Business Analysts get in touch today.
Lead Business Analyst
Graham’s combination of technical knowledge and composure enables him to kick start even the most complex requirements into user-friendly software solutions. Working with clarity and empathy, Graham is consistently recognised by both clients and colleagues for his collaborative approach.