There is no question that user experience (UX) is critical to the success of new software and that a bad UX could potentially be damaging to your brand both internally and externally.
It is now no longer good enough for your systems to ‘just work’, users demand it looks good, is easy to use and that their journey is as fluid as possible. A good UX can be the difference between them using the system or avoiding it altogether. And with user-centred design being the catalyst for digital transformation, the issue is high on the agenda for many sectors.
The harder your system is to navigate and use, the less enjoyable the experience is for your users. This will not only effect your customer retention but will mean you staff will have a less efficient work process.
A bad UX will result in user fatigue as their journey and being able to navigate your site becomes a complicated and lengthy process. This will in turn lead to increased contact from frustrated users who can’t work out how to complete tasks.
With your users discouraged from using your systems and staff productivity reduced, there is a high potential that this will lead to an increase in your running costs.
A great UX is not just about functionality but about usability too. There are a few things you need to consider to ensure you are providing your users with the best experience possible.
A user journey audit is a good place to start to make sure your systems meet user needs. A qualified UX Architect or Business Analyst should be able to help analyse user journeys and develop personas to recommend the best changes for your budget; from cosmetic updates to complete system redesign.
For help with creating digital experiences your users will love, talk to us today.