In case you missed it, our previous blog gave an introduction to Business Process Mapping (BPM), discussing how it can be used to improve organisational efficiency and performance. If BPM is something you're not that familiar with, that's a great place to start. Click here to read that now.
So, how does this relate specifically to IT systems and processes? The principle of BPM is to document workflow and procedure, which is just as valuable for offline and online operations. An inefficient process represents a cost or drain on a business, no matter where it takes place.
The first thing to note is that digital processes are often incredibly complex, with input from various systems and stakeholders. This means that you have a number of different data sources interacting with one another. Some of these will be integrated and connected, whilst other systems won’t be. If unchecked, digital processes can easily become bloated, impenetrable and inefficient to use.
A digital process map, however, helps document how these systems are used and need to interact with each other. As well as highlighting potential blockages and inefficiencies, it also provides a visual representation of system usage. As we discussed in our previous blog, this is invaluable for onboarding new and external stakeholders.
Because IT and systems are constantly changing and innovating, BPM helps you immediately identify how you can update and incorporate changes into your own systems. A Business Process Map is the foundation for an effective system audit or health check, which gives you regular insight into how your systems are performing.
These are the first, and perhaps most vital, steps towards the digital transformation of a business. That’s not just a tech buzzword; it’s strategic, planned organisational change. It’s taking a holistic approach to systems, processes, workflows and data, to optimise operations and performance.
That means better customer experiences, increased productivity, improved decision making and a more agile business culture, capable of adapting and responding to market developments. Together, this is a significant competitive edge for a business, however it all has to start with a clear understanding of what you do and how you do it - namely, a Business Process Map.
If you’re interested in improving the efficiency of your systems and would like support with business process mapping, talk to us today or call us on 0203 281 7342.
Head of Consulting
Jon has spent 30 years in the IT industry positioning and developing disruptive & transformative technologies. He has worked extensively in Silicon Valley, Asia and Europe and has experience of working with VC’s and private equity ﬁrms and was recently part of a successful IPO on AIM. Jon is a high energy, strategic leader with integrity and a track record of delivering high growth. He is proud of his achievements and the businesses and teams he has helped to build.