MSM Software Solved’s experts quickly got to grips with a bespoke system that had been developed for a Global Drinks Client. Although we hadn’t been involved with its development, our knowledge and expertise in systems means we can maintain and develop the site to continue to support the changing needs of the business.
As businesses grow their commercial and budgeting systems need to evolve to keep up. Our Global Drinks Client, a leader in the worldwide wines and spirits market, started out using a collection of manual spreadsheets before moving to a custom-built centralised database and website. An essential tool of the business, this bespoke database software informs how money is spent, so it had to work at its best.
Even though we hadn’t been involved in the original development of this bespoke system, we took over its maintenance. Working closely with the client to understand their business objectives we ensure it effectively supports the company's business strategy.
As a trusted partner we don’t just listen to client requests we also put forward alternative solutions when needed. For example, the client asked us for the ability to create negative value transactions to reflect credit notes, but we suggested it would be better to implement this in a different area of the website. They took note and it had a large impact on the delivery and timescales.
The client is happy we are helping them to manage strategically important budgets and analysis as effectively as possible. With MSM Software Solved supporting the system, the team are free to concentrate on actually using the information it produces, for example by rolling out internal training programmes or enhancing the way the reporting function is used.
The MSM Software Solved difference
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