Application stabilisation for National Trust

Making old and new applications work together

As websites evolve and grow they can become unstable. A clutter of new and legacy applications meant the National Trust’s website was not working one fifth of the time. We redeveloped the inherited applications to work effectively with the new. This software integration stabilised the website and improved up-time to 99%, so the charity would not miss out on crucial income or risk damaging its strong reputation.

Business need: reduce costs and mitigate risk

When the National Trust introduced a new look and Content Management System (CMS) to their website it improved control but created problems with some of the old applications that remained. Because of incompatible technologies the new system could not communicate properly with the existing applications.

Over time it became unstable and costly to maintain, crashing for up to three hours at a time. With customers unable to make bookings or purchases they were not coming back – and that meant lost income. The payment system was not able to accept all credit cards and posed a potential security risk as well as a risk to the National Trust's reputation. 

Solution: system redevelopment and database consolidation

We redeveloped the inherited applications in .NET to communicate with the new system making it more stable. The mix of different databases was streamlined into one clear structure to make it easier to use and help to prevent duplicates. And we also created a more secure administration tool to retain the functionality of editing data.

Results: improved user experience 

The website is now stable and works 99% of the time (increased from 80%). Membership applications are fast and accurate improving the end user experience.  This translates to an increase in re-visits and avoiding lost income. Critically, all personal data is now managed and stored securely to comply with data protection.  

The MSM Software Solved difference 

  • Charity reputation maintained
  • Better customer experience
  • Compliance with data protection and security regulations

For help getting your systems 'talking' have a look at our software integration skills or get in touch to discuss your critical systems.

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