The Salvation Army replaced a paper-based process for managing donations with a web-based application. When the internal team lacked resource to test the system before launch, Software Solved’s testing team came to the rescue, completing critical quality assurance within two weeks. This enabled The Salvation Army to meet their launch date for rollout of the new system. There are many Corps now using the system, recording weekly donations online and generating vital reports.
“I am always looking for ways to enable The Salvation Army to be more efficient at the administrative tasks so our Corps Officers can spend more time working with and ministering to the people in their communities. This is a prime example where the business process has been massively improved. MSM played a critical part in the development cycle to ensure unacceptable delays were not introduced due to a lack of system testing resource within my team.”
Phil Durbin, Head of Corporate Systems, The Salvation Army
The Salvation Army’s donations were being recorded on multiple spreadsheets leading to inefficiencies. The charity’s in-house developer modified a web-based application from their Australian counterparts to make the process more accurate and efficient. Although user acceptance testing (UAT) had been completed there were insufficient resources and skills in-house to carry out a thorough technical system test within extremely tight deadlines.
The Salvation Army took advantage of our independent Software Testing services to fill the skills gap. Our excellent team of testers quickly established the requirements and developed a thorough system test plan, before writing and executing test scripts and documenting all findings. This was achieved within two weeks to ensure the launch date was achieved. The system was first trialled at different Corps and then launched after providing training to the users.
The process of recording and reporting on the charity’s income stream is quicker, timelier, and with fewer errors. Paperwork for each Corp has greatly reduced and the Central Office can now monitor the status of all Corps online. The system has had a huge impact on the efficiency of the business, both from the users’ perspective during their data collection process, through to the performance monitoring and reporting process.
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