MSM Software Solved developed a website that allowed member registration details to be automatically transferred to an existing system so the RSPB could speed up processing new membership applications. This also meant reduced inaccuracies and both time and money saved in administration costs.
The RSPB has over a million members of all ages, as well as a dedicated team of 13,000 volunteers. Whilst income from membership now accounts for over 30% of the RSPBs income, the charity was still using a paper-based system for handling new membership applications. Membership forms had to be put on their system by hand, which took up valuable time and resulted in inaccuracies.
We developed a user-friendly website for RSPB that would work with their existing membership system. This means that new members register their own details on the website which adds them to the back-end database and automatically transfers their details into the existing system.
By cutting out the need to manually add details to the membership system, the RSPB has reduced the time needed to process applications. It has also reduced inaccuracies and made things easier for the volunteer who gives up their time to help out. With income from memberships increased by 8% to £45.6m in 2014/15, it all adds up to a lot of time saved inputting data.
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Read how we helped The Royal British Legion integrate their new CRM system with their existing casework management application.
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