Embedding good project management practice at the very heart of the software development process is one of the secrets behind our success at Software Solved. We have our own tried and tested process for ensuring timely and budgeted delivery which sits at the core of everything we do. But underpinning that are some sound principles that any successful project manager should follow for optimum success.
- Manage expectations
Clients don’t like surprises! The ability to set and manage expectations, particularly in relation to time, budget and scope is key. Set out a strategy for formal and informal communication – be it weekly calls, face to face meetings, written reports or daily stand-ups and you’ll be able to pre-empt and manage the element of surprise.
- Plan and monitor the project
You’d be surprised how often proper project planning is neglected, resulting in failure. Planning doesn’t just mean preparing a schedule: it means ensuring you have an understanding of who needs to do what, when and why; the governance model and methodology you will be following; how you will communicate internally and externally; what your key milestones and deliverables are; how you will demonstrate project success; risks; quality; financials; managing change; etc.
Planning should be a collaborative process with input from multiple sources. Start by agreeing a Project Initiation Document and baseline Schedule with the client. Monitor and update plans regularly, adapting to changes in scope, resource availability, business and organisational needs and project risks and issues.
- Deliver the right solution first time
Our Business Analysts have developed a rock-solid process for capturing, documenting and validating user and business requirements and for ensuring they are managed and tracked throughout the project lifecycle. The key is in helping clients to understand their business drivers and user needs, and working with stakeholders to define a clear, unambiguous statement of work supported by a robust business case.
Test project deliverables regularly against those requirements so that delivered product and client expectation are aligned. Use document walkthroughs, UI design mock-ups, show & tell sessions with developers, sharing of system test results, and user acceptance testing against defined acceptance criteria. At every step, give clients the opportunity to verify that their expectations are being met so that no surprises await in the later stages.
- Manage scope
- Learn from your mistakes
Like us, maintain a ‘Lessons Learned’ log from inception through to client acceptance. Encourage team members to recognise where things have gone wrong, think about the impact of their mistakes and identify ways to prevent them happening in the future.