Written on 25th May 2023 - 3 minutes

Exeter-based Custom Software and Data Specialists Software Solved celebrates 25th anniversary milestone

Exeter-based Custom Software and Data Specialists Software Solved celebrates 25th anniversary milestone

Exeter-based Custom Software and Data Specialists Software Solved Ltd is delighted to announce its 25th year in business.

Software Solved was founded in May 1998 in Totnes, Devon by Thomas Coles under the name MSM Ltd, with his father George Coles as Founder and FD. In November of that year, our Director of Technology, Jon Stace joined the company as its fifth employee.

After steadily winning clients such as Mitsui Marine Europe in the early 2000’s, Software Solved became an MS certified partner in 2004 and relocated to Exeter in 2006. The company began to expand at an impressive rate, becoming a Microsoft Gold Partner, BSI ISO certified and officially recognised as a Xamarin Authorised Consulting Partner, transitioning to ISOO 9001:2015 in the following years.

Since opening its doors 25 years ago, Software Solved has worked to become one of the leading bespoke software development companies in the UK, developing built-to-order software and data solutions.

The Software Solved team has delivered over 1,000 successful software development projects for some of the UK’s most innovative brands. Its UK-based team works as an extension of its customers to deliver projects to a high-quality, on time and on budget.

Headed up by CEO Lindsay Lucas, Software Solved prides itself on empowering several sectors, such as: insurance, retail, telehealth, logistics, healthcare, finance and charities regionally, nationally and globally. Software Solved has a proven track record of helping companies to maximise the benefits of their technology, increase productivity, efficiency and gain competitive advantage.

Software Solved has recently won the best place to work at the UK Employee Experience Awards which recognises businesses that promote a people-centric approach to reward, recognition and development. In 2022, Software Solved promoted 13 people, hired a further 14, had more diversity in the team than ever before and have multiple staff completing funded higher education.  Since November 2021 the company have increased their eNPS score by 57 points and has achieved an impressive average rating of 4.9 on Glassdoor with staff highlighting flexi-hours, remote working, opportunities for progression, that everyone has a voice no matter their age or job title, and a great work-life balance. Having an engaged and happy team means that the service Software Solved deliver their clients is the best it can be.

Most recently the team have delivered projects such as an award-winning risk consulting platform for a top five insurance company, an order workflow management system for a national retailer, transformation of a policy underwriting system for a Healthcare insurer, data consulting support and analysis for a financial services firm as well as team augmentation for a global retail disruptor. Software Solved’s impressive client list includes: RSA, HSF Health Plan, RSPB, DHL, The National Trust, BearingNet, Royal British Legion and Save the Children, amongst others.

Lindsay Lucas, CEO, Software Solved, said: “We are incredibly proud to be celebrating our 25th anniversary. Reaching this milestone is a real achievement and a testament to the great foundation created by our Chairperson and Founder, Thomas Coles, and recently retired Non-Exec George Coles. The hard work and dedication from the whole Software Solved team across the years is what has made the business what it is today. Over the last 12 months Software Solved has achieved a 600 percent pipeline growth in 12 months, an NPS score of 100 and three gold Microsoft competencies.

“Watching the team evolve and thrive, both professionally and personally over the years has been an honour. We are excited to continue to be an enabler for our clients, offering services that genuinely help them grow, thrive and compete. Our commitment to quality, building real partnerships and going the extra mile sets us apart from other suppliers and is why our clients recommend us. We specialise in systems that operate in highly regulated organisations or that are particularly complex and everything else beyond, so we typically work with global brands through to SMEs delivering development, data or consulting projects on time and on budget.

“We are proud to say that over the last 25 years our UK team have delivered a portfolio of successful projects and we enjoy seeing our clients go from strength to strength with a backbone of great technology behind them. Our team are passionate, creative, authentic and inclusive and we are proud to build likeminded partnerships that last.”

About Software Solved

Software Solved has specialised in award-winning data and software solutions for a range of clients across the Insurance, retail, healthcare, finance, charity and logistics sectors for more than 25 years. Software Solved is BSI ISO 9001 and ISO 27001 certified and committed to continuous improvements to internal processes to assure quality, efficiency and overall customer satisfaction. Software Solved is an Innovate UK-backed team in recognition of its leadership in the British tech industry, as well as a Microsoft Gold Partner, placing the company in the top 1% of Microsoft partners, worldwide.




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