insurance

Why Customer Portals are Key for the Insurance Industry

Today’s customer has certain expectations about how they will interact with businesses and organisations. Naturally, this extends to the insurance industry – covering both commercial and domestic markets. This consumer expects to be able to get the information they need, whenever and wherever they want – and in a way that makes sense to them. …

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Why Business Analysts are crucial for Digital Transformation

These days it isn’t enough to simply be more efficient than your competitors; the most successful companies are those which embrace digital transformation and provide radical new services. But it can be difficult to know how to go about making the change, and even where to start. That’s where the specialist skills of a Business …

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Integrating Business Applications – Responsibly!

  A Short Story about integration Bob works at FastCorp, a leading insurance company whose main operations include dealing with claimants on the end of the phone – often providing or updating information and, sometimes, paying out for a claim. There are two systems involved in his day-to-day duties: FastFinder, their main line-of-business application; and …

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