We’re thrilled to announce that we have had the results back from our most recent Customer Satisfaction (CSAT) survey and they are unparalleled.
The recent survey resulted in an NPS score of 100. Putting this score into context, the median NPS is 44+ and it is just the top 25% of organisations that have a score of +72 or higher, according to Survey Monkey, the experience management company.
The NPS score which was devised in 2003, created a way of measuring how well an organization treats the people whose lives it affects, and how well it generates loyal relationships. This time round it was obvious that our clients love what we do and how we do it.
Our main service offerings of Data, Support, Consultancy and Hosting all rated 100% with our respondents and we also rated 100% in areas of customer experience such as ‘ease to do business with’, ‘creating strong relationships’ and ‘responsiveness’.
“We’re thrilled to see that all of the respondents are real promoters of our company, that they can see the hard work the team put in and have voted to reflect that. We believe there is always more we can do to help our clients grow thrive and compete, so we’re really looking forward to what this coming year will bring and to continuing to provide a quality service for all.”
Lindsay Lucas, CEO