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What do customers want from the claims journey?

What do customers want from the claims journey blog cover

In a recent video by Insurance Hound, claims specialists from Blue Prism, Davies Group, Hiscox, LV= and Zurich were asked what they thought customers want from the claims journey.

You can watch the video on Insurance Hound here.

Its free to subscribe to Insurance Hound and is packed full of other useful insurance related content.

Key Takeaways

The key points from the video are:

How easy does your organisation make the claims process for your clients?

๐‡๐จ๐ฐ ๐’๐ฎ๐ซ๐ฏ๐ž๐ฒ๐จ๐ซ๐“๐ž๐œ๐ก ๐œ๐š๐ง ๐ก๐ž๐ฅ๐ฉ:

With SurveyorTech you could quickly arrange a video call with your client following a loss to assess the damage:

If you are using SurveyorTech Pro, you can also embed the claims images and video into a claims report which can also be shared and viewed in a browser.

Low cost

Unlike most video claims platforms, SurveyorTech has one flat fee per user per month for use.ย  There are no additional fees or costs per call.

Starting at just ยฃ50 a month plus VAT per user including unlimited video calls, SurveyorTech is a quick, easy and cost-effective way of enhancing your claims proposition.

If you want to find out more please visit the SurveyorTech website.

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