Tailored support for the Co-op Banking Group
Platform was the intermediary lender of the Co-operative Banking Group and provided the Group’s business critical re-mortgage application software.
The Challenge: Out dated software system failing to keep up with increasing demand
The system had bespoke elements written in outdated web application tools which could only be supported by one supplier.
Inefficiencies were negatively impacting customers as the system couldn’t keep up with Co-op’s rapidly increasing business volumes.
Solution: Bespoke mentoring and training programme on .NET.
Software Solved designed a bespoke 20-day mentoring and training programme specifically for Platform that focused on .NET.
The programme addressed gaps in the existing team’s knowledge and skills.
Our developers visited Co-op for a few days each month and provided mentoring sessions and guidance; leading the in-house IT Team through each of the legacy improvements.
The outcome: A significant return on investment from .NET support and expertise.
The team were equipped with the technical skills relevant to .NET and had confidence to maintain and develop the software without the need for external outsourcing.
The Co-op also saw a huge return on investment. The Group significantly reduced the build, operation and management of the online mortgage application system.
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