Cookie Policy

This website uses cookies.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

 

 

This policy sets out information about our use of Cookies on our website. 

“We” or “us” means Software Solved Ltd (registered company number 03508323).

Our registered address is 8 Cranmere Court, Matford Business Park, Exeter, EX2 8PW. “Website” means www.softwaresolved.com.

We are registered with the Information Commissioner’s Office as a data controller under number Z5016548. If you wish to contact us, please click here.

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience. Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website. How long will cookies stay on my device? The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

The Cookies we use on our website

 

Your consent applies to the following domains: www.softwaresolved.com

Your current state: Allow all cookies. 

Your consent ID: aGyRrKGio/chCwH9eQoF97x+2VnPUofyX4XvW/QtYGiOlGcv7IabSw==Consent date: Tuesday, November 24, 2020, 09:50:47 AM GMT


Cookie declaration last updated on 11/30/20 by Cookiebot:

Necessary Cookies (8)

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

NameProviderPurposeExpiryType
__lc_cidaccounts.livechatinc.comNecessary for the functionality of the website’s chat-box function.3 yearsHTTP Cookie
__lc_cstaccounts.livechatinc.comNecessary for the functionality of the website’s chat-box function.3 yearsHTTP Cookie
CookieConsentsoftwaresolved.comStores the user’s cookie consent state for the current domain1 yearHTTP Cookie
elementorsoftwaresolved.comUsed in context with the website’s WordPress theme. The cookie allows the website owner to implement or change the website’s content in real-time.PersistentHTML Local Storage
languageslideshare.netSaves the user’s preferred language on the website.1 dayHTTP Cookie
rc::agoogle.comThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.PersistentHTML Local Storage
rc::cgoogle.comThis cookie is used to distinguish between humans and bots.SessionHTML Local Storage
-test-amp-cookie-tmpsoftwaresolved.comImproves website speed and implements content through a Content Delivery Network (CDN).1 dayHTTP Cookie

Preferences Cookies (8)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

NameProviderPurposeExpiryType
__lc2_cidaccounts.livechatinc.comStores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.3 yearsHTTP Cookie
__lc2_cstaccounts.livechatinc.comStores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.3 yearsHTTP Cookie
__livechatlivechatinc.comUsed to hide the user’s personal customisation of LiveChat.3 yearsHTTP Cookie
CASIDapi.livechatinc.comAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality.SessionHTTP Cookie
lang [x2]ads.linkedin.com
linkedin.com
Remembers the user’s selected language version of a websiteSessionHTTP Cookie
yt-player-bandaid-hostyoutube.comUsed to determine the optimal video quality based on the visitor’s device and network settings.PersistentHTML Local Storage
yt-player-bandwidthyoutube.comUsed to determine the optimal video quality based on the visitor’s device and network settings.PersistentHTML Local Storage

Advanced functionality, Analytics and Performance (8)

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We would like to use the following optional advanced functionality, analytics and performance cookies:

NameProviderPurposeExpiryType
_gasoftwaresolved.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP Cookie
_gatsoftwaresolved.comUsed by Google Analytics to throttle request rate1 dayHTTP Cookie
_gidsoftwaresolved.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP Cookie
_livechat_has_visitedsecure.livechatinc.comIdentifies the visitor across devices and visits, in order to optimize the chat-box function on the website.PersistentHTML Local Storage
collectgoogle-analytics.comUsed to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.SessionPixel Tracker
slideshare.experimentsslideshare.netUsed by SlideShare to determine if the visitor is participating in a design experiment.PersistentHTML Local Storage
vuidvimeo.comCollects data on the user’s visits to the website, such as which pages have been read.2 yearsHTTP Cookie
yt-player-headers-readableyoutube.comUsed to determine the optimal video quality based on the visitor’s device and network settings.PersistentHTML Local Storage

Advertising and Marketing (24)

We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

NameProviderPurposeExpiryType
_gac_UA-#softwaresolved.comStores information about ad campaigns from Google Adwords to show targeted ads to the visitor.3 monthsHTTP Cookie
_gaexpsoftwaresolved.comThis cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments.2 monthsHTTP Cookie
ads/ga-audiencesgoogle.comUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.SessionPixel Tracker
bcookielinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.2 yearsHTTP Cookie
bscookielinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.2 yearsHTTP Cookie
d/pxadsymptotic.comCollects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor.SessionPixel Tracker
IDEdoubleclick.netUsed by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTP Cookie
images/1×1.gifpublic.slidesharecdn.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.SessionPixel Tracker
lidclinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 dayHTTP Cookie
lissclinkedin.comUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 yearHTTP Cookie
pagead/1p-user-list/#google.comTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.SessionPixel Tracker
pagead/1p-user-list/Use%20Google%20Tag%20Manager%20to%20install%20the%20Google%20Ads%20tag.%20Google%20Tag%20Manager%20makes%20it%20easy%20to%20update%2C%20add%2C%20and%20manage%20your%20website%20tags%20without%20editing%20your%20code.%20%20Once%20a%20cgoogle.comPendingSessionPixel Tracker
test_cookiedoubleclick.netUsed to check if the user’s browser supports cookies.1 dayHTTP Cookie
UIDscorecardresearch.comCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences.2 yearsHTTP Cookie
UIDRscorecardresearch.comCollects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences.2 yearsHTTP Cookie
UserMatchHistorylinkedin.comUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.29 daysHTTP Cookie
VISITOR_INFO1_LIVEyoutube.comTries to estimate the users’ bandwidth on pages with integrated YouTube videos.179 daysHTTP Cookie
YSCyoutube.comRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTP Cookie
yt-remote-cast-installedyoutube.comStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-connected-devicesyoutube.comStores the user’s video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-device-idyoutube.comStores the user’s video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-fast-check-periodyoutube.comStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-appyoutube.comStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-nameyoutube.comStores the user’s video player preferences using embedded YouTube videoSessionHTML Local Storage

Unclassified Cookies (4)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

NameProviderPurposeExpiryType
@@lc_auth_token:12355866secure.livechatinc.comPendingPersistentHTML Local Storage
12355866:statesecure.livechatinc.comPendingPersistentHTML Local Storage
li_sugrlinkedin.comPending3 monthsHTTP Cookie
side_storage_12355866secure.livechatinc.comPendingPersistentHTML Local Storage
 
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