Cookie Policy
This website uses cookies.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
This policy sets out information about our use of Cookies on our website.
“We” or “us” means Software Solved Ltd (registered company number 03508323).
Our registered address is 8 Cranmere Court, Matford Business Park, Exeter, EX2 8PW. “Website” means www.softwaresolved.com.
We are registered with the Information Commissioner’s Office as a data controller under number Z5016548. If you wish to contact us, please click here.
What is a cookie?
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.
Necessary Cookies
When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.
Optional Cookies
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience. Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.
Changing your preferences
You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website. How long will cookies stay on my device? The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.
The Cookies we use on our website
Your consent applies to the following domains: www.softwaresolved.com
Your consent ID: aGyRrKGio/chCwH9eQoF97x+2VnPUofyX4XvW/QtYGiOlGcv7IabSw==Consent date: Tuesday, November 24, 2020, 09:50:47 AM GMT
Cookie declaration last updated on 11/30/20 by Cookiebot:
Necessary Cookies (8)
Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __lc_cid | accounts.livechatinc.com | Necessary for the functionality of the website’s chat-box function. | 3 years | HTTP Cookie |
| __lc_cst | accounts.livechatinc.com | Necessary for the functionality of the website’s chat-box function. | 3 years | HTTP Cookie |
| CookieConsent | softwaresolved.com | Stores the user’s cookie consent state for the current domain | 1 year | HTTP Cookie |
| elementor | softwaresolved.com | Used in context with the website’s WordPress theme. The cookie allows the website owner to implement or change the website’s content in real-time. | Persistent | HTML Local Storage |
| language | slideshare.net | Saves the user’s preferred language on the website. | 1 day | HTTP Cookie |
| rc::a | google.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML Local Storage |
| rc::c | google.com | This cookie is used to distinguish between humans and bots. | Session | HTML Local Storage |
| -test-amp-cookie-tmp | softwaresolved.com | Improves website speed and implements content through a Content Delivery Network (CDN). | 1 day | HTTP Cookie |
Preferences Cookies (8)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __lc2_cid | accounts.livechatinc.com | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | 3 years | HTTP Cookie |
| __lc2_cst | accounts.livechatinc.com | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | 3 years | HTTP Cookie |
| __livechat | livechatinc.com | Used to hide the user’s personal customisation of LiveChat. | 3 years | HTTP Cookie |
| CASID | api.livechatinc.com | Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. | Session | HTTP Cookie |
| lang [x2] | ads.linkedin.com linkedin.com | Remembers the user’s selected language version of a website | Session | HTTP Cookie |
| yt-player-bandaid-host | youtube.com | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML Local Storage |
| yt-player-bandwidth | youtube.com | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML Local Storage |
Advanced functionality, Analytics and Performance (8)
We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We would like to use the following optional advanced functionality, analytics and performance cookies:
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _ga | softwaresolved.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie |
| _gat | softwaresolved.com | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie |
| _gid | softwaresolved.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie |
| _livechat_has_visited | secure.livechatinc.com | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Persistent | HTML Local Storage |
| collect | google-analytics.com | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel Tracker |
| slideshare.experiments | slideshare.net | Used by SlideShare to determine if the visitor is participating in a design experiment. | Persistent | HTML Local Storage |
| vuid | vimeo.com | Collects data on the user’s visits to the website, such as which pages have been read. | 2 years | HTTP Cookie |
| yt-player-headers-readable | youtube.com | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML Local Storage |
Advertising and Marketing (24)
We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _gac_UA-# | softwaresolved.com | Stores information about ad campaigns from Google Adwords to show targeted ads to the visitor. | 3 months | HTTP Cookie |
| _gaexp | softwaresolved.com | This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments. | 2 months | HTTP Cookie |
| ads/ga-audiences | google.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Session | Pixel Tracker |
| bcookie | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | HTTP Cookie |
| bscookie | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 2 years | HTTP Cookie |
| d/px | adsymptotic.com | Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. | Session | Pixel Tracker |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie |
| images/1×1.gif | public.slidesharecdn.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | Session | Pixel Tracker |
| lidc | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 1 day | HTTP Cookie |
| lissc | linkedin.com | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 1 year | HTTP Cookie |
| pagead/1p-user-list/# | google.com | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | Session | Pixel Tracker |
| pagead/1p-user-list/Use%20Google%20Tag%20Manager%20to%20install%20the%20Google%20Ads%20tag.%20Google%20Tag%20Manager%20makes%20it%20easy%20to%20update%2C%20add%2C%20and%20manage%20your%20website%20tags%20without%20editing%20your%20code.%20%20Once%20a%20c | google.com | Pending | Session | Pixel Tracker |
| test_cookie | doubleclick.net | Used to check if the user’s browser supports cookies. | 1 day | HTTP Cookie |
| UID | scorecardresearch.com | Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences. | 2 years | HTTP Cookie |
| UIDR | scorecardresearch.com | Collects information of the user and his/her movement, such as timestamp for visits, most recently loaded pages and IP address. The data is used by the marketing research network, Scorecard Research, to analyse traffic patterns and carry out surveys to help their clients better understand the customer’s preferences. | 2 years | HTTP Cookie |
| UserMatchHistory | linkedin.com | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | 29 days | HTTP Cookie |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. | 179 days | HTTP Cookie |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP Cookie |
| yt-remote-cast-installed | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-connected-devices | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
| yt-remote-device-id | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
| yt-remote-fast-check-period | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-session-app | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Session | HTML Local Storage |
| yt-remote-session-name | youtube.com | Stores the user’s video player preferences using embedded YouTube video | Session | HTML Local Storage |
Unclassified Cookies (4)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| @@lc_auth_token:12355866 | secure.livechatinc.com | Pending | Persistent | HTML Local Storage |
| 12355866:state | secure.livechatinc.com | Pending | Persistent | HTML Local Storage |
| li_sugr | linkedin.com | Pending | 3 months | HTTP Cookie |
| side_storage_12355866 | secure.livechatinc.com | Pending | Persistent | HTML Local Storage |
