data

Work Newsletter Test
Work Newsletter Test 150 150 Simon Hollingworth

Digital innovation across industries

We’ve delivered more than 1,000 digital projects for leading UK insurers, charities, government organisations, SMEs – and more.

Insurtech | RSA Insurance

Delighting customers with a real-time portal and award-winning risk management system

Innovate UK funded project in association with Plymouth University

At the Forefront of Machine Learning in Insurance Risk Analysis and Assessment

Charitytech | Save the Children

Saving children’s lives with timely data-gathering in every corner of the world

Retailtech | Higgs

Delivering the news on time with a revamped logistics management system

Govtech | RCPCH

Enabling faster diagnoses with mobile information access for clinicians

R&D at Software Solved

We believe in a culture of exploration and ever expanding horizons

We work with leading brands

ABF - The Soldiers Charity
Ansvar
Aviva logo
BPL - Bio Product Laboratory
British Academy
Cascade Cash Management
Cobseo - The Confederation of Service Charities
Devon County Council
Ecclesiatical
Eden Project
Electralink
Guideline - Lift Services Limited
Hannover Re
HSF Health Plan
Irm
MS amlin
QBE
Royal Society of the Protection of Birds
RSA Logo
The co-operative bank
The National Trust
The Royal British Legion
The Royal Society
The Salvation Army
Tuxedo
XL Catlin

Our approach

No two software projects are the same. We use the three Ds to make sure we build the right solution for you – every time.

Define | Design | Deliver

Tech inspiration in your inbox

Get regular insights from the Software Solved team on the latest tech – and how it can benefit your business.

Competitive Edge
Competitive Edge 150 150 Simon Hollingworth

Don't Let Your Systems Hold You Back

Bespoke Software Systems, Data Visualisation or Support and Integration, we’ve worked with some prestigious organisations. Why do they like us so much? Because we work tirelessly to make sure we deliver to their needs, on time and on budget.

Ask these, and many more, organisations how Software Solved helped them to gain a competitive edge. Talk to us about how we can help you build an advantage.

Aviva logo
The National Trust
HSF Health Plan
AXA Logo
Save the Children
RSA Logo
Electralink
The Salvation Army

Call us today on 01392 453344 or email us on hello@softwaresolved.com to book a free no obligation consultation with us for your next software or data project. Or even just to benchmark us against your current suppliers. Or fill in the form below, hit send and one of our helpful people will be in touch very shortly.

How Software Solved can help

Software Solved works with organisations of all shapes and sizes to build bespoke customer and employee-facing apps to transform service, boost efficiency and speed up decision-making.

Contact
Contact 150 150 Simon Hollingworth

Greater Access to Data and a Better User Experience

Operating hand in hand with you, we develop unique solutions, within pre-agreed budgets, delivered with speed and integrity and to award-winning standards of quality.

Call us on 01392 453344 or email us on hello@softwaresolved.com to book a free no obligation consultation with us for your next software or data project. Or even just to benchmark us against your current suppliers. Or fill in the form below, hit send and one of our helpful people will be in touch very shortly.

We've successfully helped these, and many more, organisations gain a competitive edge. Talk to us about how we can help you build an advantage.

Save the Children
RSA Logo
Electralink
The Salvation Army
Aviva logo
The National Trust
HSF Health Plan
AXA Logo

How Software Solved can help

Software Solved works with organisations of all shapes and sizes to build bespoke customer and employee-facing apps to transform service, boost efficiency and speed up decision-making.

Innovate UK Machine Learning Project Team
Living the dream with Eric Clapton, ice-cream and machine learning…
Living the dream with Eric Clapton, ice-cream and machine learning… 1024 680 Jon Stace

So, what are the best collaborations in history? Eric Clapton lends a mighty ‘slow’ hand to The Beatles’ While My Guitar Gently Weeps. Ben Cohen and Jerry Greenfield shared a passion for the frozen stuff before going into business together. Today they are worth an estimated $150m, each. And I’m not even going to mention what became of the pairing of the ‘Steves’, as in Jobs and Wozniak.

Machine learning collaboration

At Software Solved we’ve got our very own and very exciting collaboration going on. It’s not music or food related even though we do have plenty of talent in that department. But we’ll save that for a later blog.

We’ve teamed up with some very clever people at Plymouth University and our client RSA UK. Backed by funding from Innovate UK, we have collectively fired the starting gun on an exciting two-year research programme into machine learning and advanced data analytics for the corporate insurance sector.

Data insight

Leveraging data architectures to model relationships and interactions to mitigate risk, the aim is to derive greater value from the large volumes of datasets used in the industry.

Dr Ian Howard and Dr Luciana Dalla Valle of the University of Plymouth are providing research expertise in the areas of machine learning and pattern recognition, data modelling, statistics and predictive analytics, with Aneeq Ur Rehman, Knowledge Transfer Partnership Associate, being based at Software Solved for the project.

RSA UK role

RSA UK are another key partner in the project. We already have a close working relationship with them. Their underwriters use the award-winning RSAred application for a real-time view of risk, along with a secure, mobile-accessible client risk portal for brokers and customers to understand, benchmark and manage property and casualty risk in real time, both created by Software Solved.

With all this in mind, and with RSA UK’s experience as one of the world’s longest standing and most forward-thinking of general insurers, it made perfect sense to invite them to be part of the project. They will be providing the data and working closely with us so they and their clients can benefit from the advantages of automated data integration in risk assessment.

We’ll be updating everyone on the project as it progresses and we will be looking to hold some workshops at key milestones to involve and share with others.

Special thanks to Innovate UK for funding the project and if you’d be interested in joining one of those workshops (in person or online), or if there are other truly great collaborations we clearly should have flagged, then walk this way and tell me! jon.stace@softwaresolved.com

Jon Stace, Principal Technical Consultant and project lead

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University of Plymouth Logo

Innovate UK logo

 

Work
Work 150 150 Simon Hollingworth

Digital innovation across industries

We’ve delivered more than 1,000 digital projects for leading UK insurers, charities, government organisations, SMEs – and more.

Insurtech | RSA Insurance

Delighting customers with a real-time portal and award-winning risk management system

Innovate UK funded project in association with Plymouth University

At the Forefront of Machine Learning in Insurance Risk Analysis and Assessment

Charitytech | Save the Children

Saving children’s lives with timely data-gathering in every corner of the world

Retailtech | Higgs

Delivering the news on time with a revamped logistics management system

Govtech | RCPCH

Enabling faster diagnoses with mobile information access for clinicians

R&D at Software Solved

We believe in a culture of exploration and ever expanding horizons

We work with leading brands

ABF - The Soldiers Charity
Ansvar
Aviva logo
BPL - Bio Product Laboratory
British Academy
Cascade Cash Management
Cobseo - The Confederation of Service Charities
Devon County Council
Ecclesiatical
Eden Project
Electralink
Guideline - Lift Services Limited
Hannover Re
HSF Health Plan
Irm
MS amlin
QBE
Royal Society of the Protection of Birds
RSA Logo
The co-operative bank
The National Trust
The Royal British Legion
The Royal Society
The Salvation Army
Tuxedo
XL Catlin

Our approach

No two software projects are the same. We use the three Ds to make sure we build the right solution for you – every time.

Define | Design | Deliver

Tech inspiration in your inbox

Get regular insights from the Software Solved team on the latest tech – and how it can benefit your business.

machine-learning
machine-learning 150 150 Simon Hollingworth

Two-Year Project in Machine Learning With University of Plymouth

Funded by Innovate UK, part of UK Research and Innovation, we will work with the university on a major two-year research programme into machine learning and advanced data analytics for the corporate insurance sector.

Innovate UK logo
Plymouth logo smaller

Tackling Key Challenges in Client Requirements in the Insurance Sector

Using our expertise in development, machine learning and artificial intelligence, in partnership with The University of Plymouth, we will research and develop ways to use machine learning and AI to gain more accurate assessment of future risk.

This will also allow the leveraging of existing data architectures to model the relationships and interactions to mitigate risk, and to derive true value from the large volumes of datasets collated by business clients.

Machine Learning Project
Machine Learning Project

Machine Learning: The Future for the Insurance Industry

“This is a fantastic opportunity to explore how machine learning can be applied to predict future risks at a level of precision that was unthinkable just a few years ago. It feeds into everything from being able to take the right actions early to reduce risks and create more accurate costings, both in terms of insurance policies and reducing future claims, to more accurate assessment of emerging risks, be that in households or across business.”

Jon Stace, Principal Technical Consultant, Software Solved

Innovate UK Machine Learning Project Team

The Software Solved/Plymouth University Team

If you would like more information on Software Solved and machine learning or if you would be keen to participate in the project, please call: 01392 453333 or email info@softwaresolved.com

Insurance Survey: Unlocking the Power of Data to Produce Actionable Insights
Insurance Survey: Unlocking the Power of Data to Produce Actionable Insights 1024 683 Anthony Peake

The team here at Software Solved love problem solving. We’re pleased to share some of our useful resources and insights with you. These have been selected based on the areas we’ve helped our clients with. We hope you find them useful and if there’s anything we can do to help you, we’d love to talk to you.

We love solving technical problems. We’re pleased to share some of our useful resources and insights from our work developing bespoke software for clients.
Insurance: Unlocking the Power of Data to Produce Actionable Insights
Data has been called the new oil, the lifeblood and a valuable currency. So, insurers are fortunate in that most have vast amounts of this most precious commodity. But, are they maximising its potential or is it too often an untapped resource?

There’s no doubt some insurers are starting to leverage the value in their data, even if an elite group is starting to pull away from the rest of the pack. However, as the rise of InsurTech shows, size is no barrier since smaller providers can prove highly effective through using with the right technology and, not least, having a forward-thinking mind-set when it comes to sharing data.

Whether or not insurance is playing a big enough role in the data revolution is a moot point. The technology now exists to connect legacy systems, while machine learning and analytics allow for transformational work to take place, with the goal for many insurers being to turn their data into actionable insights. The question is, will this remain a goal or become a reality?

Software Solved, who work with a range of large and small insurers to deliver Risk & Claims Management Systems as well as data rich Customer Portals, are seeking to better understand this crucial area and so we conducted a research project, in conjunction with Insurance Post. This involved speaking to around 60 providers, covering commercial and personal lines, and with those providing opinions including directors and professionals from various disciplines including underwriting, claims, risk management and IT.

Download this report from an in-depth analysis of the research findings.

How Does Business Process Mapping Relate To IT And Systems?
How Does Business Process Mapping Relate To IT And Systems? 1024 683 Jon Hogg

Business Process Mapping (BPM) can be an incredibly valuable exercise for an organisation. In the simplest terms, it visualises and defines the processes within an organisation. Not only does this help provide clarity to job roles and business procedures, it can often be the catalyst for changes that improve a business’ efficiency and performance.

What is a Business Process Map?

A Business Process Map is the documentation that prescribes how problems, information and decisions are processed. It identifies a roadmap to solutions by documenting the necessary steps in any given process, from managing data flows to fielding client requests. They help analyse, understand and improve segments within a particular process, thereby improving efficiency.

Flowcharts are a common format for Business Process Maps, documenting workflows and activity from beginning to end. This will include the many variables within a process, such as feedback loops, ad hoc inputs and decision gateways. At any one time, a stakeholder should be able to see all the available options and directives.

What should Business Process Mapping cover?

It is essential that a Business Process Map is clear and detailed. In theory, an outsider should be able to review a Business Process Map and have a strong understanding of the activities and responsibilities within an organisation.

Effective Business Process Maps will provide clarity to operational roles and will often cover workflows across multiple roles within a business. This can be invaluable when onboarding new employees or clients and decreases the training time required.  This also helps delineate responsibility and remits, which can be a significant obstruction within large organisations.

What are the benefits of Business Process Mapping?

In addition to the operational benefits of a Business Process Map, they also provide significant organisational value. BPM considers specific objectives, which can then be compared and aligned to an organisation’s wider goals and objectives. This helps outline performance and can highlight processes that are either working efficiently or require improvement.

One of the key benefits relates to quality assurance and management. Process documentation is required for compliance with many valuable quality accreditations, such as the ISO 9001 standard. As data security becomes more critical to a business, an effective Business Process Map demonstrates the actions and contingencies an organisation employs to safeguard data

Who should use Business Process Mapping?

Business Process Maps are an essential tool for project managers overseeing operational delivery. However, they can also be relevant to c-suite executives, particularly chief operating officers, to review and analyse how a business is performing. This can be crucial when scaling a business or making an organisation more agile to adapt to market developments and innovations.

So, whilst there are many reasons to use BPM, they can all be summarised as improving efficiency and performance across an organisation. But how does this extend to IT and technology solutions specifically? In our next blog, we’ll be talking about how business process maps play a critical role in a business’ path to digital transformation.

The New Age Of Business Intelligence And Data Visualisation
The New Age Of Business Intelligence And Data Visualisation 1024 512 Jon Hogg

Businesses have always amassed data, however the rate at which it is created has grown exponentially. Globally, we output 2.5 quintillion (that’s 18 zeros) bytes of data every day. Estimates suggest that 90 percent of the total data in the world was created in the last two years.

There are now myriad electronic devices, all connected to one another in an ever-expanding network of data generation. However, for all the data amassed, organisations are barely scratching the surface of what it is capable of doing and translating this into real commercial value.

In short, there is a vast amount of data at your fingertips, just waiting to be utilised.

Data Visualisation for Any Business

Until recently, business intelligence (BI) solutions were only available to global organisations with vast budgets at their disposal. One of the key barriers to entry was the ability to interpret these immense datasets that businesses were acquiring. As inter-connectivity has come to the fore, so too have BI solutions that answer the question of ‘what can I actually learn from this data?’

Tools such as Microsoft’s Power BI have bridged this gap, opening data visualisation up to more businesses than ever before. Businesses and organisations of all sizes and industries can now take advantage of the value in data visualisation and business intelligence. It has helped to democratise data, enabling powerful data analysis and decision making in a fast, accessible and easy-to-use platform.

Business Intelligence to Inform Decision Making

Power BI provides the tools to not only assimilate data from vast sources, but to interpret it as well. This is a crucial factor for executives, who can now immediately examine the data that is relevant to them and draw immediate conclusions. This leads to more informed and responsive decision making across a business, driven by actionable data insights.

Today, every business is a data-driven business. Utilising this data properly could create tremendous value for businesses. From greater market understanding, to more effective trend forecasting, the answers are now there for anyone to see. Powerful analysis can link the dots between data and performance, revealing new insight and opportunities.

Customisable Data Visualisation for Businesses

More importantly, platforms such as Power BI are customisable to the needs of a business. All businesses have different requirements and needs from their data, so a customisable and interactive platform is essential. It can help bridge and connect data silos from marketing, finance and sales, breaking complex data into clear insight across all departments and functions.

Even now, BI solutions and their applications are developing at a rapid rate. That’s why the BI market has exploded and is set to grow to a value of $22.8 billion by the end of this decade. It will become the cornerstone of high-level strategy and decision making, which was once impenetrable without vast budgets and specialised resource.

If you’re interested in business data solutions and would like to discuss your business requirements, talk to us today or call us on 0203 281 7342.

How System Audits Help Charities Improve Efficiency
How System Audits Help Charities Improve Efficiency 1024 682 Jon Hogg

All businesses face pressure to make the most from tight budgets. It is charities and non-profits, however, who experience this pressure more than most.

Improving Efficiency and Productivity

With complex governance and shoestring budgets, the third sector needs to make every penny count. System audits offer an effective way of maximising an organisation’s efficiency. In fact, they could be one of the most profitable projects you undertake.

A system audit may not seem like the most effective use of time or resource, but they can be. System audits make every penny spent on IT and systems work far harder. Whilst they may not represent a direct return on investment, they improve efficiency and productivity of the entire organisation.

Preventing a System Crisis or Breakdown

Regular system maintenance is far more cost effective than an entire disaster recovery. If a system were to malfunction, the unexpected cost of repair can be crippling. When it comes to your IT and systems, prevention is far better than the cure.

Not only do system audits help keep your system network healthy, they identify problems before they become critical. Often, breakdowns arise from simple oversights that a system audit would catch.

Maximising the Return on Investment of a System

There are few better ways to improve organisational efficiency than a system audit. By assessing how stakeholders use systems, they often highlight knowledge and skills gaps that you may not be aware of. This ensures that systems meet their full potential, whilst also identifying new opportunities. If you need to improve or modernise a system, an audit will highlight it.

System audits also reveal new opportunities for innovation and integration. By better integrating disparate systems, you can streamline processes and avoid duplicating work. This helps free up resources for more beneficial tasks and improves efficiency.

The data that system audits provide about operations is invaluable when considering investment. It will help prioritise particular systems and identify what needs to be maintained, modernised or replaced. This helps build a clear picture of your system network and the true value of an update.

Supporting Digital Innovation for Charities

Organisations process more data than ever before, with data security becoming increasingly important. One of the more technical benefits of a system audit is that it provides more control of sensitive data. This is even more crucial for charities, who often need to optimise pathways through complex and regulated processes. If you’re thinking GDPR at this point you’re on the right track.

Charities and non-profits are already acknowledging the need to embrace new technology. This will have a drastic impact on how charities operate, internally and externally.

In this way, regular system audits have never been more valuable for charities. Each new innovation presents a new set of questions; ones that system audits can help answer. Only through regular health checks can an organisation be confident in the long-term viability of their systems.

Otherwise, you could find yourself throwing good money after bad – something that charities can ill afford to do.

If you are a charity or non-profit who need support with an external system audit, talk to us today or call us on 0203 281 7342.