Development

Work Newsletter Test
Work Newsletter Test 150 150 Simon Hollingworth

Digital innovation across industries

We’ve delivered more than 1,000 digital projects for leading UK insurers, charities, government organisations, SMEs – and more.

Insurtech | RSA Insurance

Delighting customers with a real-time portal and award-winning risk management system

Innovate UK funded project in association with Plymouth University

At the Forefront of Machine Learning in Insurance Risk Analysis and Assessment

Charitytech | Save the Children

Saving children’s lives with timely data-gathering in every corner of the world

Retailtech | Higgs

Delivering the news on time with a revamped logistics management system

Govtech | RCPCH

Enabling faster diagnoses with mobile information access for clinicians

R&D at Software Solved

We believe in a culture of exploration and ever expanding horizons

We work with leading brands

ABF - The Soldiers Charity
Ansvar
Aviva logo
BPL - Bio Product Laboratory
British Academy
Cascade Cash Management
Cobseo - The Confederation of Service Charities
Devon County Council
Ecclesiatical
Eden Project
Electralink
Guideline - Lift Services Limited
Hannover Re
HSF Health Plan
Irm
MS amlin
QBE
Royal Society of the Protection of Birds
RSA Logo
The co-operative bank
The National Trust
The Royal British Legion
The Royal Society
The Salvation Army
Tuxedo
XL Catlin

Our approach

No two software projects are the same. We use the three Ds to make sure we build the right solution for you – every time.

Define | Design | Deliver

Tech inspiration in your inbox

Get regular insights from the Software Solved team on the latest tech – and how it can benefit your business.

Competitive Edge
Competitive Edge 150 150 Simon Hollingworth

Don't Let Your Systems Hold You Back

Bespoke Software Systems, Data Visualisation or Support and Integration, we’ve worked with some prestigious organisations. Why do they like us so much? Because we work tirelessly to make sure we deliver to their needs, on time and on budget.

Ask these, and many more, organisations how Software Solved helped them to gain a competitive edge. Talk to us about how we can help you build an advantage.

Aviva logo
The National Trust
HSF Health Plan
AXA Logo
Save the Children
RSA Logo
Electralink
The Salvation Army

Call us today on 01392 453344 or email us on hello@softwaresolved.com to book a free no obligation consultation with us for your next software or data project. Or even just to benchmark us against your current suppliers. Or fill in the form below, hit send and one of our helpful people will be in touch very shortly.

How Software Solved can help

Software Solved works with organisations of all shapes and sizes to build bespoke customer and employee-facing apps to transform service, boost efficiency and speed up decision-making.

Project Management
5 Steps to Successful Software Project Management
5 Steps to Successful Software Project Management 1024 683 Josie Walledge

Embedding good project management practice at the very heart of the software development process is one of the secrets behind our success at Software Solved.  We have our own tried and tested process for ensuring timely and budgeted delivery which sits at the core of everything we do. But underpinning that are some sound principles that any successful project manager should follow for optimum success.

1       Manage expectations

Clients don’t like surprises! The ability to set and manage expectations, particularly in relation to time, budget and scope is key. Set out a strategy for formal and informal communication – be it weekly calls, face to face meetings, written reports or daily stand-ups and you’ll be able to pre-empt and manage the element of surprise.

2       Plan and monitor the project

You’d be surprised how often proper project planning is neglected, resulting in failure. Planning doesn’t just mean preparing a schedule: it means ensuring you have an understanding of who needs to do what, when and why; the governance model and methodology you will be following; how you will communicate internally and externally; what your key milestones and deliverables are; how you will demonstrate project success; risks; quality; financials; managing change; etc.

Planning should be a collaborative process with input from multiple sources. Start by agreeing a Project Initiation Document and baseline Schedule with the client. Monitor and update plans regularly, adapting to changes in scope, resource availability, business and organisational needs and project risks and issues.

3       Deliver the right solution first time

Too often in software development the delivered solution does not meet client expectations. In this industry, the later a defect is detected, the more expensive it is to resolve.

Our Business Analysts have developed a rock-solid process for capturing, documenting and validating user and business requirements and for ensuring they are managed and tracked throughout the project lifecycle. The key is in helping clients to understand their business drivers and user needs, and working with stakeholders to define a clear, unambiguous statement of work supported by a robust business case.

Test project deliverables regularly against those requirements so that delivered product and client expectation are aligned. Use document walkthroughs, UI design mock-ups, show & tell sessions with developers, sharing of system test results, and user acceptance testing against defined acceptance criteria. At every step, give clients the opportunity to verify that their expectations are being met so that no surprises await in the later stages.

4       Manage scope

One of the project manager’s responsibilities is to ensure that only the required work will be performed and that each of the deliverables can be completed in the allotted time and within budget. Another reason projects fail is a lack of control of the scope resulting in spiralling costs and missed deadlines. Clients may request additional features, analysts may over-spec the requirements, developers may seek to ‘gold-plate’ a feature and testers identify ‘defects’ that are really new features. The PM must be constantly vigilant for such changes and ensure that any deviation from the requirements baseline is managed with the client. Embedding a culture of awareness to change can lead to opportunities for new business.

5       Learn from your mistakes

Everyone makes mistakes! What differentiates a successful project team is the ability to understand and learn from them. Many of the most successful IT companies in the world actively celebrate failure and see it as part of the continuous improvement cycle, driving positive change in the organisation.

Like us, maintain a ‘Lessons Learned’ log from inception through to client acceptance. Encourage team members to recognise where things have gone wrong, think about the impact of their mistakes and identify ways to prevent them happening in the future.

Do you have a software project that you could use some help with or do you simply want a chat about an upcoming idea? You can call us on 01392 453344 or email us at hello@softwaresolved.com

 

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Contact
Contact 150 150 Simon Hollingworth

Greater Access to Data and a Better User Experience

Operating hand in hand with you, we develop unique solutions, within pre-agreed budgets, delivered with speed and integrity and to award-winning standards of quality.

Call us on 01392 453344 or email us on hello@softwaresolved.com to book a free no obligation consultation with us for your next software or data project. Or even just to benchmark us against your current suppliers. Or fill in the form below, hit send and one of our helpful people will be in touch very shortly.

We've successfully helped these, and many more, organisations gain a competitive edge. Talk to us about how we can help you build an advantage.

Save the Children
RSA Logo
Electralink
The Salvation Army
Aviva logo
The National Trust
HSF Health Plan
AXA Logo

How Software Solved can help

Software Solved works with organisations of all shapes and sizes to build bespoke customer and employee-facing apps to transform service, boost efficiency and speed up decision-making.

Innovate UK Machine Learning Project Team
Living the dream with Eric Clapton, ice-cream and machine learning…
Living the dream with Eric Clapton, ice-cream and machine learning… 1024 680 Jon Stace

So, what are the best collaborations in history? Eric Clapton lends a mighty ‘slow’ hand to The Beatles’ While My Guitar Gently Weeps. Ben Cohen and Jerry Greenfield shared a passion for the frozen stuff before going into business together. Today they are worth an estimated $150m, each. And I’m not even going to mention what became of the pairing of the ‘Steves’, as in Jobs and Wozniak.

Machine learning collaboration

At Software Solved we’ve got our very own and very exciting collaboration going on. It’s not music or food related even though we do have plenty of talent in that department. But we’ll save that for a later blog.

We’ve teamed up with some very clever people at Plymouth University and our client RSA UK. Backed by funding from Innovate UK, we have collectively fired the starting gun on an exciting two-year research programme into machine learning and advanced data analytics for the corporate insurance sector.

Data insight

Leveraging data architectures to model relationships and interactions to mitigate risk, the aim is to derive greater value from the large volumes of datasets used in the industry.

Dr Ian Howard and Dr Luciana Dalla Valle of the University of Plymouth are providing research expertise in the areas of machine learning and pattern recognition, data modelling, statistics and predictive analytics, with Aneeq Ur Rehman, Knowledge Transfer Partnership Associate, being based at Software Solved for the project.

RSA UK role

RSA UK are another key partner in the project. We already have a close working relationship with them. Their underwriters use the award-winning RSAred application for a real-time view of risk, along with a secure, mobile-accessible client risk portal for brokers and customers to understand, benchmark and manage property and casualty risk in real time, both created by Software Solved.

With all this in mind, and with RSA UK’s experience as one of the world’s longest standing and most forward-thinking of general insurers, it made perfect sense to invite them to be part of the project. They will be providing the data and working closely with us so they and their clients can benefit from the advantages of automated data integration in risk assessment.

We’ll be updating everyone on the project as it progresses and we will be looking to hold some workshops at key milestones to involve and share with others.

Special thanks to Innovate UK for funding the project and if you’d be interested in joining one of those workshops (in person or online), or if there are other truly great collaborations we clearly should have flagged, then walk this way and tell me! jon.stace@softwaresolved.com

Jon Stace, Principal Technical Consultant and project lead

 

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Innovate UK logo

 

 

 

 

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Work
Work 150 150 Simon Hollingworth

Digital innovation across industries

We’ve delivered more than 1,000 digital projects for leading UK insurers, charities, government organisations, SMEs – and more.

Insurtech | RSA Insurance

Delighting customers with a real-time portal and award-winning risk management system

Innovate UK funded project in association with Plymouth University

At the Forefront of Machine Learning in Insurance Risk Analysis and Assessment

Charitytech | Save the Children

Saving children’s lives with timely data-gathering in every corner of the world

Retailtech | Higgs

Delivering the news on time with a revamped logistics management system

Govtech | RCPCH

Enabling faster diagnoses with mobile information access for clinicians

R&D at Software Solved

We believe in a culture of exploration and ever expanding horizons

We work with leading brands

ABF - The Soldiers Charity
Ansvar
Aviva logo
BPL - Bio Product Laboratory
British Academy
Cascade Cash Management
Cobseo - The Confederation of Service Charities
Devon County Council
Ecclesiatical
Eden Project
Electralink
Guideline - Lift Services Limited
Hannover Re
HSF Health Plan
Irm
MS amlin
QBE
Royal Society of the Protection of Birds
RSA Logo
The co-operative bank
The National Trust
The Royal British Legion
The Royal Society
The Salvation Army
Tuxedo
XL Catlin

Our approach

No two software projects are the same. We use the three Ds to make sure we build the right solution for you – every time.

Define | Design | Deliver

Tech inspiration in your inbox

Get regular insights from the Software Solved team on the latest tech – and how it can benefit your business.

Why Not-For-Profits Need to Ensure Applications are Cross-Platform
Why Not-For-Profits Need to Ensure Applications are Cross-Platform 1000 667 Jon Hogg

It takes considerable resource to build, test and launch an application – people, time and money. Most not-for-profits don’t have these resources in abundance. So if you’re going to build an application, why wouldn’t you launch an application that works across all devices and platforms; and even works when there is no internet access?

Keep your users happy and engaged

It’s a no-brainer. But you would be surprised how many applications are launched that give a poor user experience on one platform, but an amazing one on another. To reach your entire audience you need to ensure your application gives a consistent user experience regardless of whether it’s an Android, i-Phone or a Windows device. That’s what we mean when we talk about cross-platform.

As a charity or public-sector organisation, you will want your application to engage in a meaningful way with your target audience regardless of the device they are using. You need to be clear on the ‘what’, ‘why’, ‘who’ and ‘when’ of your application before any coding begins. A good development company will work with you to scope this out.

Offline connectivity

A really thorough development company will use technology that ensures your application not only works across platforms, but also works when users are ‘occasionally connected’. This means they may not be online 100{7465c2450dcd042996416963879c72771606ba211532680daeb6e67dd6282842} of the time. For example you may have a staff member or volunteer using the application in an area where there is no internet connection. Ensuring your application has offline and online functionality means no data will be lost when the application is used without connectivity, as the data can be synced later when the user has internet access.

To generate maximum return on your IT investment and to ensure you are giving your target audience a seamless user-experience, you need to ensure your application is truly cross-platform.

You can read about a recent cross-platform application we developed for the Royal College of Paediatrics and Child Health.

Or, if you’re ready to see how a cross-platform app could benefit your organisation, talk to us today.

How to make software user friendly
How to make software user friendly 150 150 dan.macduff

User experience is a critical element to ensuring that a new software system is successful. If users do not find it easy and enjoyable to use it’s likely they will avoid using it or, just not use it at all.

Why download our guide to making software user-friendly?

In this SlideShare you will discover:

  • 10 things you should consider when designing software with end users in mind
  • Tips for ensuring your software development isn’t just about functionality but usability too

View the SlideShare today to discover how to make your software user-friendly.

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Software Solved – why we changed our name
Software Solved – why we changed our name 150 150 Jon Hogg

As many of you already know, we recently changed our name. We’ve dropped the ‘MSM’ bit and are now simply Software Solved. We felt this better reflected our position as a market-leading provider of a full range of software solutions.

We have been trading as MSM Software Solved for the past year and we are delighted to confirm the legal change to Software Solved. Having gathered feedback from customers, suppliers and industry analysts, the response has been overwhelmingly positive and it is the right time to make the change. Our clients, partners and suppliers told us that MSM Software Solved was disjointed and that in line with our core offerings, Software Solved is clearer and explains exactly what we do.

Software Solved services

Other than the name, nothing is changing within the company and our focuses on innovation and ‘re-innovation’ remain the same. These focuses allow us to deliver bespoke, tailored, technology, designed around the individual requirements of the end user (innovation), as well as providing optimisation of legacy systems and new applications (‘re-innovation’).

Our services cover four pillars; software, mobile, cloud and data. Which means we can solve the entire range of our clients’ technology problems. Our innovative solutions are increasingly seeing us involved in system integration, data visualisation, digital strategy and user-centred design.

Developed with you

We spend time with our clients to ensure we deliver high quality solutions that are designed around the user at every stage of the process. Our development methods mean our solutions are easy to use and meet the needs of the user and the business, every time.

With offices in Exeter, Bristol and London we’re perfectly placed to get to know you and your organisation. Once we know who you are, and how you work, we deliver software solutions that are tailored to your precise requirements. We develop our solutions with you, that’s the Software Solved difference.

If you want to develop your IT solutions, talk to us today.

How UX design drives digital transformation
How UX design drives digital transformation 150 150 Kindy Mann

We recently looked at what digital transformation is and how in today’s growing competitive market, consumers demand speed and simplicity in all aspects of technology. However, technology is only one part of digital transformation, user experience is what should be at the heart of your decisions, and it is this that will be the catalyst to a successful digital transformation project.

The importance of user experience

A good user experience (UX) is critical to the success and survival of any brand, after all, if your systems don’t look great and function seamlessly, your customers and staff aren’t going to want to use them. A bad UX can lead to inconsistencies and damage your reputation if users are unable to perform tasks easily and quickly. Longer term, poor UX results in rising costs within your working practices as well as see customers look to your competitors.

A great user experience (UX) needs to focus on making it easier for staff to work and customers to do business with you. In order to achieve a good UX, you need to ensure you are meeting user expectations.

These expectations cover a multitude of channels and user touchpoints for example:

  • Gathering information on your website / making a purchase
  • Submitting an enquiry
  • Using a business application
  • Accessing a customer portal
  • Updating records

These examples show that digital transformation is about so much more that just ‘digitalising’ your systems. Advances in cloud, mobile and data solutions present huge opportunities for businesses to -‘re-innovate’ systems and processes to reflect the way users engage with their business, which is where ‘or ‘design-first’ comes into the equation.

What is a ‘Design-first approach?

‘Design First’ is a shift in focus across your organisation, requiring every department to make the user experience the best it can be. This shift is not just about making everything ‘digital’, it also involves consideration of user journeys, devices they use, emotions and how users feel. It is a human centred approach to innovation, which puts people at the heart of your end-to-end business activity.

A successful adoption of a design-led strategy will lead to companies functioning in an agile, collaborative and empathetic way. This focus on the user and their objectives ultimately makes processes more efficient and reduces costs. Going through a logical approach to digital transformation based on UX will help identify areas where you can consolidate data, integrate systems, enhance websites and streamline processes.

A successful digital transformation

It is key that prior to rolling out any changes, you identify the needs of users. These needs can be defined through user workshops and rapid prototyping, which allows you to test the functionality of a system and provide an opportunity to get users engaged from the outset.

A successful digital transformation project needs to be focussed across your entire organisation, and is a universal view of all your working practices. Making sure UX is your top priority doesn’t have to be done at once. Consider taking a piecemeal approach to transformation. By taking parts of your business, one bit at a time, and addressing UX as you go, you can ensure that you are managing change within budget and on time.

For further guidance on digital transformation strategy or UX workshops talk to us today.