Embedding good project management practice at the very heart of the software development process is one of the secrets behind our success at Software Solved. We have our own tried and tested process for ensuring timely and budgeted delivery which sits at the core of everything we do. But underpinning that are some sound principles that any successful project manager should follow for optimum success.
1 Manage expectations
Clients don’t like surprises! The ability to set and manage expectations, particularly in relation to time, budget and scope is key. Set out a strategy for formal and informal communication – be it weekly calls, face to face meetings, written reports or daily stand-ups and you’ll be able to pre-empt and manage the element of surprise.
2 Plan and monitor the project
You’d be surprised how often proper project planning is neglected, resulting in failure. Planning doesn’t just mean preparing a schedule: it means ensuring you have an understanding of who needs to do what, when and why; the governance model and methodology you will be following; how you will communicate internally and externally; what your key milestones and deliverables are; how you will demonstrate project success; risks; quality; financials; managing change; etc.
Planning should be a collaborative process with input from multiple sources. Start by agreeing a Project Initiation Document and baseline Schedule with the client. Monitor and update plans regularly, adapting to changes in scope, resource availability, business and organisational needs and project risks and issues.
3 Deliver the right solution first time
Too often in software development the delivered solution does not meet client expectations. In this industry, the later a defect is detected, the more expensive it is to resolve.
Our Business Analysts have developed a rock-solid process for capturing, documenting and validating user and business requirements and for ensuring they are managed and tracked throughout the project lifecycle. The key is in helping clients to understand their business drivers and user needs, and working with stakeholders to define a clear, unambiguous statement of work supported by a robust business case.
Test project deliverables regularly against those requirements so that delivered product and client expectation are aligned. Use document walkthroughs, UI design mock-ups, show & tell sessions with developers, sharing of system test results, and user acceptance testing against defined acceptance criteria. At every step, give clients the opportunity to verify that their expectations are being met so that no surprises await in the later stages.
4 Manage scope
One of the project manager’s responsibilities is to ensure that only the required work will be performed and that each of the deliverables can be completed in the allotted time and within budget. Another reason projects fail is a lack of control of the scope resulting in spiralling costs and missed deadlines. Clients may request additional features, analysts may over-spec the requirements, developers may seek to ‘gold-plate’ a feature and testers identify ‘defects’ that are really new features. The PM must be constantly vigilant for such changes and ensure that any deviation from the requirements baseline is managed with the client. Embedding a culture of awareness to change can lead to opportunities for new business.
5 Learn from your mistakes
Everyone makes mistakes! What differentiates a successful project team is the ability to understand and learn from them. Many of the most successful IT companies in the world actively celebrate failure and see it as part of the continuous improvement cycle, driving positive change in the organisation.
Like us, maintain a ‘Lessons Learned’ log from inception through to client acceptance. Encourage team members to recognise where things have gone wrong, think about the impact of their mistakes and identify ways to prevent them happening in the future.
Do you have a software project that you could use some help with or do you simply want a chat about an upcoming idea? You can call us on 01392 453344 or email us at firstname.lastname@example.org