Flexible and Scalable Support
Proactive support packages designed for you
We’ve been working in the area of Support for over 20 years and have a wealth of expertise in a variety of different sectors. We offer support to a diverse range of clients from established household names to SMEs. We’ve recently re-packaged our selection of support packages and believe that our support offers packages are a cut above the rest.
Our approach will always be focused on the proactive rather than reactive, helping you future-proof your tech by setting out a roadmap to ensure you’re always ahead of the game.
Our packages are definitely not a ‘one size fits all’ and are tailor-made based on your specific needs. Our packages provide you with flexible and scalable technical support to maintain, enhance and evolve your software systems.
The high levels of flexibility which we offer also allows you to change packages as your business needs evolve, ensuring you are always on the most suitable package for your company. We’re so flexible that you can move across packages as your business needs change.
Support Packages that do a whole lot more
Who do you call when a bug appears in your systems? Or when your Ecommerce system goes down at 2pm on a Friday afternoon?
How sure can you be that your software is ready for what the future throws at you?
At Software Solved, we pride ourselves on our excellent customer care. That’s why our support packages are popular with organisations who are looking for additional IT and development resources to safeguard their systems. So, if something does go wrong, you can be sure that we are ready and prepared to support you and resolve the issue as soon as possible.
We understand that nobody wants to waste money on support that isn’t used. That’s why one of our promises is that your allocated time will always be used. We will proactively work to ensure your system is maintained to the optimum level.
If you’d like to find out more about our Managed Support, take a look over our Managed Support FAQ’s.
Our promises to you
Direct access to a Software Solved Technical Expert
Efficient time management
Consistent service level agreements (SLA’s)
Support package flexibility
Which Software Solved support package is right for you?
3 month rolling contractMinimum of 1 day per month
Direct access to Technical Leads
Day to day access to support team
Access to Support Desk
Quarterly service reviews
Dedicated account manager
6 month rolling contractMinimum of 2 days per month
All features listed under Flexi AND...
Regular system health checks
Third party licensing renewals
12 month rolling contractMinimum of 4 days per month
All features listed under Flexi Plus AND...
Access to virtual leadership package
Digital transformation strategy
Current client scenarios...
The Flexi client
Via our annual CSAT report, this customer fed back that our previous support model didn’t give them value for money and that it didn’t give them proactive days to work with each month.
With this new Flexi package, they are able to work with us, prioritising work and we are able to proactively pick up tickets even if the client is busy with day to day work.
The Flexi Plus client
This client selected this package because they welcomed the combination of proactive hygienics and the maintenance that the package provides. This gives certainty to their day to day business processes but also means that they can utilise our technical leadership to roadmap and look into future changes to the system.
We are currently estimating for them a re-write of their PDA application.
The Complete client
We’ve been working with this client on a team augmentation basis, so they have come to see us as a partner/part of their business continuity plan for a while.
The Complete package means that we are able to provide them with the same level of support, maintenance, technical leadership and access to wider skills within the team whilst also passing on a small saving. This all worked out much better for them, and they actually took days on top of the Complete package.
Choose from a 3, 6 or 12 month rolling contract with Software Solved
Choose the number of days of business software support you need
Access additional expertise to compliment your in-house skill set
Alongside reactive business software support, we offer proactive support – actively managing and monitoring your digital infrastructure and data assets
Value for money
We will always deliver the hours you have paid for to make the most of your budget and ensure you get the most benefit out of your support contract.
We provide expert advice based on your current situation but will also look at opportunities to future-proof your business.
Our support packages in more detail:
Day to day access to support team
Quarterly service reviews to identify areas to add value
Understand technology roadmap
Identify areas to add value
Access via phone
Access via ticketing system (JIRA)
– Major 1 hour
– Intermediate 4 hours
– Minor 8 hours
Support & Hygiene Plan
– Regular health checks
– Technology upgrades
– SSL/TLS certificates
– Third party licensing renewals
– Release schedules
– System monitoring
– Access experts to unlock opportunities through technologies
– Outline and understand business goals, drivers and needs
– Advise, plan and roadmap a strategy for your digital transformation
– Design thinking
– Rapid prototyping
Optional managed hosting is available for all managed support packages, pricing details are available on request.
Make an enquiry
We’d love to discuss your data and software requirements. Drop us a message and we’ll get back to you shortly.