Managed support and maintenance packages

Flexible and Scalable Software Support Packages

Proactive software support and maintenance packages designed for you

We’ve been working in the area of Support for over 25 years and have a wealth of expertise in a variety of different sectors. We offer technical and IT support to a diverse range of clients from established household names to SMEs. We’ve recently re-packaged our selection of support packages and believe that our support offers are a cut above the rest.

Our approach will always be focused on the proactive rather than reactive, helping you to future-proof your tech by setting out a roadmap to ensure you’re always ahead of the game.

Our packages are definitely not a ‘one size fits all’ and are tailor-made based on your specific needs. Our packages provide you with flexible and scalable technical support to maintain, enhance and evolve your software systems.

The high levels of flexibility which we offer also allows you to change packages as your business needs evolve, ensuring you are always on the most suitable package for your company. We’re so flexible that you can move across packages as your business needs change.

Software Support and Maintenance Packages that do a whole lot more

Who do you call when a bug appears in your systems? Or when your Ecommerce system goes down at 2pm on a Friday afternoon?

How sure can you be that your software is ready for what the future throws at you?

At Software Solved, we pride ourselves on our excellent customer care. That’s why our support packages are popular with organisations who are looking for additional IT and development resources to safeguard their systems. So, if something does go wrong, you can be sure that we are ready and prepared to support you and resolve the issue as soon as possible.

We understand that nobody wants to waste money on support that isn’t used. That’s why one of our promises is that your allocated time will always be used. We will proactively work to ensure your system is maintained to the optimum level.

If you’d like to find out more about our Managed Support, take a look over our Managed Support FAQ’s.

Our promises to you

Direct access to a Software Solved Technical Expert

Efficient time management

Consistent service level agreements (SLA’s)

Support package flexibility

Which Software Solved support package is right for you?

Flexi

Direct access to Technical Leads
Day to day access to support team
Access to Support Desk
Quarterly service reviews
Dedicated account manager

£875/day

Flexi Plus

All features listed under Flexi AND...
Regular system health checks
Third party licensing renewals
Technology upgrades
System monitoring

£855/day

Complete

All features listed under Flexi Plus AND...
Access to virtual leadership package
Digital transformation strategy
Design thinking
Rapid prototyping

£825/day

Current client scenarios...

The Flexi client

Via our annual CSAT report, this customer fed back that our previous support model didn’t give them value for money and that it didn’t give them proactive days to work with each month.

With this new Flexi package, they are able to work with us, prioritising work and we are able to proactively pick up tickets even if the client is busy with day to day work.

The Flexi Plus client

This client selected this package because they welcomed the combination of proactive hygienics and the maintenance that the package provides. This gives certainty to their day to day business processes but also means that they can utilise our technical leadership to roadmap and look into future changes to the system.

We are currently estimating for them a re-write of their PDA application.

The Complete client

We’ve been working with this client on a team augmentation basis, so they have come to see us as a partner/part of their business continuity plan for a while.

The Complete package means that we are able to provide them with the same level of support, maintenance, technical leadership and access to wider skills within the team whilst also passing on a small saving. This all worked out much better for them, and they actually took days on top of the Complete package.

We are:

Flexible

Choose from a 3, 6 or 12 month rolling software support contract with Software Solved

Scalable

Choose the number of days of business software support you need

Experts

Access additional expertise to compliment your in-house skill set

Proactive

Alongside reactive business software support, we offer proactive support – actively managing and monitoring your digital infrastructure and data assets

Value for money

We will always deliver the hours you have paid for to make the most of your budget and ensure you get the most benefit out of your support contract.

Forward looking

We provide expert advice based on your current situation but will also look at opportunities to future-proof your business.

‘Software Solved cover ‘business as usual’ technical support for our main customer database and online portals. As you can imagine this support it quite critical to our business and customer focus. We have a great support management relationship. Requesting support is so easy and the team are always on hand to support and offer advice on best solutions with a real personable approach. We have worked with Software Solved for many years and they are very familiar with our business processes and organisational objectives which really works for us when tackling any issues or considering potential system changes to support business needs. The support team are extremely flexible when managing workloads and slotting in any regulatory or business critical requirements in line with other scheduled work tasks with clear communication on prioritizing tasks. The work cycles are always managed extremely well from development, testing, release to live and there is always on-hand support following a live release. The team are super-efficient, approachable and carry out their support work to a very high standard. They also are understanding of the need to explain some of the technical terminology in layman terms which is really beneficial for reporting perspective. All in all a fantastic team to have support the business and a team we really trust!

Sandra Harmon

Project Manager & Data Protection Officer at HSF

Our support packages in more detail:

		Flexi	Flexi Plus	Complete
Service	Day to day access to support team
	Quarterly service reviews to identify areas to add value
Account Management	Understand goals
	Understand technology roadmap
	Identify areas to add value
Support Desk	Access via phone
	Access via ticketing system (JIRA)
SLAs	– Major 1 hour
	– Intermediate 4 hours
	– Minor 8 hours

		Flexi	Flexi Plus	Complete
Support & Hygiene Plan	Covering:
	– Regular health checks
	– Technology upgrades
	– Release schedules

		Flexi	Flexi Plus	Complete
Technology Leadership	– Access experts to unlock opportunities through technologies
	– Outline and understand business goals, drivers and needs
	– Advise, plan and roadmap a strategy for your digital transformation
	– Design thinking
	– Rapid prototyping

Optional managed hosting is available for all managed support packages, pricing details are available on request.

Want to find out more about our Managed Support? Find the answers in our Managed Support FAQ’s.

Make an enquiry

We’d love to discuss your data and software requirements. Drop us a message and we’ll get back to you shortly.