Managed support packages

Flexible and scalable support

Proactive Support packages designed for you

We’ve been working in the area of Support for over 20 years and have a wealth of expertise. We’ve recently re-packaged our support offerings and believe that our support packages differ from the norm.

Our approach will always be focused on the proactive rather than reactive, helping you future-proof your tech by setting out a roadmap to ensure you’re always ahead of the game. 

Our packages are definitely not a ‘one size fits all’,  instead they provide you with flexible and scalable technical support to maintain, enhance and evolve your software systems.

We’re so flexible that you can move across packages as your business needs change.

Technical support packages

Support Packages that do a whole lot more

Who do you call when a bug appears in your systems? Or when your Ecommerce system goes down at 2pm on a Friday afternoon

How sure can you be that your software is ready for what the future throws at you?

At Software Solved we pride ourselves on our customer care. That’s why our support packages are popular with organisations who are looking for additional IT and development resource to safeguard their systems. Meaning you’re ready for when things do go wrong and braced for what the future might throw at you.

We understand that nobody wants to waste money on support that isn’t used. That’s why one of our promises is that your allocated time will always be used. We will proactively work to ensure your system is maintained to the optimum level.

If you’d like to find out more about our Managed Support, take a look over our Managed Support FAQ’s.

Our Promises to you

Direct access to a Technical Expert

The Team

The time you commit to will ALWAYS be used

CSR Corporate Social Responsibility

Consistent SLAs

Contract flexibility

3 month rolling contract

Minimum of 1 day per month
Flexi
  • Direct access to Technical Leads
  • Day to day access to support team
  • Access to Support Desk
  • Quarterly service reviews
  • Dedicated account manager
£795/day

6 month rolling contract

Minimum of 2 days per month
Flexi Plus
  • All features listed under Flexi AND...
  • Regular system health checks
  • Third party licensing renewals
  • Technology upgrades
  • System monitoring
£775/day

12 month rolling contract

Minimum of 4 days per month
Complete
  • All features listed under Flexi Plus AND...
  • Access to virtual leadership package
  • Digital transformation strategy
  • Design thinking
  • Rapid prototyping
£750/day

Current client scenarios...

The Flexi client

Via our annual CSAT report, this customer fed back  that our previous support model didn’t give them value for money and that it didn’t give them proactive days to work with each month.

With this new Flexi package, they are able to work with us, prioritising work and we are able to proactively pick up tickets even if the client is busy with day to day work.

The Flexi Plus client

This client selected this package because they welcomed the combination of proactive hygienics and the maintenance that the package provides. This gives certainty to their day to day business processes but also means that they can utilise our technical leadership to roadmap and look into future changes to the system. 

We are currently estimating for them a re-write of their PDA application. 

The Complete client

We’ve been working with this client on a team augmentation basis, so they have come to see us as a partner/part of their business continuity plan for a while. 

The Complete package means that we are able to provide them with the same level of support, maintenance, technical leadership and access to wider skills within the team whilst also passing on a small saving. This all worked out much better for them, and they actually took days on top of the Complete package.

We are:

Support

Flexible

Choose from a 3, 6 or 12 month rolling contract.

Support

Scalable

Choose the number of days support you need month by month.

Support

Experts

Access additional expertise that compliments your current skill set.

Support

Proactive

Access additional expertise that compliments your current skill set.

Support

Value for money

We will ALWAYS deliver the hours that you have committed to within a month and ensure that they are used in a way that provides the most benefit to you.

Support

Forward looking

We will provide advice based not only on your current position but also looking ahead to future proof your organisation.

‘Software Solved cover ‘business as usual’ technical support for our main customer database and online portals. As you can imagine this support it quite critical to our business and customer focus. We have a great support management relationship. Requesting support is so easy and the team are always on hand to support and offer advice on best solutions with a real personable approach. We have worked with Software Solved for many years and they are very familiar with our business processes and organisational objectives which really works for us when tackling any issues or considering potential system changes to support business needs. The support team are extremely flexible when managing workloads and slotting in any regulatory or business critical requirements in line with other scheduled work tasks with clear communication on prioritizing tasks. The work cycles are always managed extremely well from development, testing, release to live and there is always on-hand support following a live release. The team are super-efficient, approachable and carry out their support work to a very high standard. They also are understanding of the need to explain some of the technical terminology in layman terms which is really beneficial for reporting perspective. All in all a fantastic team to have support the business and a team we really trust!
HSF logo
Sandra Harmon
Project Manager & Data Protection Officer at HSF

Our support packages in more detail:

Flexi
Flexi Plus
Complete
Service
Day to day access to support team
Quarterly service reviews to identify areas to add value
Account Management
Understand goals
Understand technology roadmap
Identify areas to add value
Support Desk
Access via phone
Access via ticketing system (JIRA)
SLAs
– Major 1 hour
– Intermediate 4 hours
– Minor 8 hours
Support & Hygiene Plan
Covering:
– Regular health checks
– Technology upgrades
– SSL/TLS certificates
– Third party licensing renewals
– Release schedules
– System monitoring
Technology Leadership
– Access experts to unlock opportunities through technologies
– Outline and understand business goals, drivers and needs
– Advise, plan and roadmap a strategy for your digital transformation
– Design thinking
– Rapid prototyping

Optional managed hosting is available for all managed support packages, pricing details are available on request.

Want to find out more about our Managed Support? Find the answers in our Managed Support FAQ’s.

Make an enquiry

We’d love to discuss your data and software requirements. Drop us a message and we’ll get back to you shortly.

Contact Us