Software Solved Logo RT Wh SS
The people at the forefront of what we do

Meet our Team

The Software Solved team is more than a sum of its parts. Meet not just the brightest minds in tech, but the talented individuals hailing from the other departments, whose expertise in their roles make the company such a successful entity. Our team’s range of knowledge and expertise means we can be your one-stop shop for business software support.

“I am incredibly proud of all of our team who work tirelessly for the company; who embody the values and bring their individuality and creativity to work, making the Software Solved team what it is.”

Gareth Mapp, Chief Revenue Officer

The Board

we are Software Solved
Thomas Coles

Thomas Coles, Chair

Expertise: 25 years running my own businesses and consulting. B.Sc. (Hons) Computer Science

Core Responsibilities: Strategy Oversight, Governance

Likes: Kids, cats (though we have dogs), running and Margaux

Chris Rhodes, Non Executive Director

Chris Rhodes, Non-Executive Director

Expertise: Strategic planning, business recovery and development

Core Responsibilities: Leadership support, corporate governance adherence, board decision-making efficiency

Likes: Golf, scuba diving, good food 

Gareth Mapp, Director of Sales and Marketing

Gareth Mapp, Chief Revenue Officer

Expertise:  Experienced Sales & Commercial professional with multi-sector experience. 

Core Responsibilities:  Strategic management of RevOps function, incorporating Sales, Marketing, Account Management

Likes: Gym, music, travelling, food, and time with my son.

Matt Portt - CFO

Matt Portt, Chief Financial Officer, He/Him

Expertise: 20 yrs in accounting,  supporting businesses in high/growth environments.

Core Responsibilities: Leading the finance function, developing reporting & insights, providing strategic guidance

Likes: Crisps, family, walking

Team Members

Finance and HR

Heidi Lambert, Finance Assistant

Heidi Lambert, Finance Assistant

Expertise: 28 years Banking experience, 10 years at Software Solved in Finance Team

Core Responsibilities: Bank reconciliations, invoicing, payments, staff expenses, credit control

Likes: Cycling, running, playing piano, chocolate, live music

Melinda Harvey, Assistant Accountant

Melinda Ryan, Finance Manager

Expertise: AAT level 4 Professional Diploma in Accounting and AAT Advanced Cert. in Bookkeeping

Core Responsibilities: Payroll, VAT and processing all financial transactions

Reading and going on holiday

Expertise: AAT level four Professional Diploma in Accounting and AAT Advanced Certificate in Bookkeeping.

Core Responsibilities: Oversee the daily finance function. Reporting and forecasting to support the CFO.

Likes: Running, reading and travel.

Kate O'Riordan, Trainee Management Accountant

Kate Tomkinson, Trainee Management Accountant

Expertise: Level 4 Diploma School Business Management, 20+ years admin & finance experience

Core Responsibilities: Day to day finance function, Purchase & Sales Ledger, Reporting, Credit Control

Likes: Family, friends, holidays, fresh air

Emma Bowden, Executive Assistant

Emma Bowden, Executive Assistant, She/Her

Expertise: Strong administrative background of approx 15 years in a variety of sectors.

Core Responsibilities: Executive Assistant to the CFO and CRO. Supporting the LT, Board and wider SwS team. Taking care of H&S and facilities.

Likes: Animals (especially cats), travelling, eating and spending time with positive people.

Maisie - meet the team

Maisie Kingman, People Advisor

Expertise: Previous HR experience in Digital Marketing Sector and Private Health Care. Psychology BSc Degree, CIPD Level 5 qualified 

Core Responsibilities: Day to day People advice, Policies and Processes, Recruitment

Likes: Travel, Food, Hiking, Sunshine 

Marketing and Sales

Faisal Ahmed

Faisal Ahmed, Key Account Manager

Expertise: LL.B (Hons), 5 years Account Management experience

Core Responsibilities: Developing  relationships with customers, identifying new business opportunities

Likes: Fast cars, Manchester United, Marvel films

Dawid Rakosza

Dawid Rakosza, Sales Development Representative

Expertise: Sport and science Extended Diploma, Level 1 coaching, Studied Business management BA Hons

Core Responsibilities: Outreach. First point of contact for prospective clients.

Likes: Going to the Gym, football, travelling, Festivals.

Dean Fletcher, Sales Operations Executive

Dean Fletcher, Sales Operations Executive

Expertise: Proficient in CRM data management (SaaS), previously worked in financial services

Core Responsibilities: CRM data management

Likes: Brazilian Jiu Jitsu, gym, reading travelling sci-fi

Rose Elliott, Head of Marketing

Rose Elliott, Head of Marketing, She/Her

Expertise: BA Hons, CiM and IDM marketing qualifications

Core Responsibilities: Marketing Strategy, budget management, getting stuck in to all things marketing

Likes: Running, dogs, smiley people, crafting

Lizzie Bailey - Digital Marketing Executive

Lizzie Bailey, Digital Marketing Executive, She/Her

Expertise: BA Hons Journalism, 7 years experience in print and digital marketing

Core Responsibilities: Social media, content, internal and external communication

Likes: Dog walks, horses and Nutella stuffed Churros

Operations and Delivery

Jon Stace

Jon Stace, Director of Technology

Expertise: 25+ years working in custom software, across multiple industries. B.Sc. (Hons)

Core Responsibilities: Technical Strategy, Data Protection, Technical Presales, infrastructure

Likes: Technology, music and comedy

Takara Ballard, Junior Project Manager

Takara Korkmaz, Project Manager

Expertise: Law LLB; 2 years Data Analysis, 4 + years Bar Management, 2+ years Conveyancing

Core Responsibilities: Project Delivery, stakeholder management and process compliance.

Likes: Yoga, hiking, cooking, Macrame, Dungeons and Dragons

Thomas Earl - Junior PM

Thomas Earl, Junior Project Manager

Expertise: 2 years PM and BA experience, BA in Business Management 

Core Responsibilities: Project Management, building working relationships with stakeholders to ensure smooth transitions of projects.

Likes: Going to the gym, football and music festivals.

Graham Douglass, Lead Business Analyst

Graham Douglass, Lead Business Analyst

Expertise: BCS International Diploma in Business Analysis

Core Responsibilities:
Collaboration, delivering products of value.

Likes: Claret, music, the outdoors.


Phil Letheren, Lead Test Analyst

Phil Letheren, Senior Test Analyst

Expertise: Quality Assurance & Consultancy for Testing

Core Responsibilities: Technical Lead for Testing Team & Input into test resourcing decisions. Owner of Quality Management System & Test Processes. Assist with delivery and adherence to ISO9001

Likes: Travelling, Live Music, Animals

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James Bellamy, Lead Test Analyst

Expertise: Communication, rapid learning, looking at things from different perspectives.

Core Responsibilities: Ensuring work meets high quality standards and meets the client’s business needs

Likes: Singing, painting, gaming and zoos!

Marcus Spry, Junior Test Analyst

Marcus Spry, Junior Test Analyst

Expertise: Good communication and computing skills, ability to see how the small details fit into the bigger picture

Core Responsibilities: Ensuring test activities are delivered to the highest quality 

Likes: F1, Gaming, Spending time with family and friends

Abhishek Swiminathan

Abhishek Swaminathan, Solutions Architect

Expertise: M.SC(IT) and almost two decades of experience mainly in full Microsoft stack technologies

Core Responsibilities: Development, Support & pre-Sales technical support

Likes: Sitcoms and anything comedy

Scott Jacques, Lead Support Developer

Scott Jacques, Solutions Architect

Expertise: 20 years in software development, BSc Hons Business Information Systems

Core Responsibilities: Supporting clients bespoke software.

Likes: Family time, Walking the dog, TV & Film

Expertise: Good communication, Strong computing skills and the ability to see how the small details fit into the bigger picture

Core Responsibilities: Making sure test activities are delivered as planned to the highest quality

Likes: Formula one, Gaming and Spending time with family and friends

SS Employer Icon Team
Paul Kirk, Support Manager

Paul Kirk, Support Manager

Expertise: Keeping cool in a crisis and problem solving

Core Responsibilities: Exceeding our customers expectations on what good support is

Likes: Crafting, getting outdoors and my children

Cory Holman, IT support technician

Cory Holman, IT Manager

Expertise: OU: Cisco networking (CCNA)

Core Responsibilities: Providing day-to-day IT support, Maintaining systems and infrastructure

Likes: Music, Football, Travelling

Scott Heilbrunn, IT Support Technician

Scott Heilbrunn, IT Support Technician

Expertise: 4 Years in IT Support based roles

Core Responsibilities: Infrastructure maintenance and setup, solving support requests and managing/implementing cloud systems

Likes: Football, gaming and music

Mike Pengelly, IT Support Technician

Mike Pengelly, IT Support Technician

Expertise: 23 years of Customer Service experience. Currently working towards my Level 3 ICT Qualification.

Core Responsibilities: Providing day to day IT Support, Maintaining User accounts and all IT Hardware.

Likes: Sport, Podcasts, Comedy, Technology and Lego.

Steven Quick

Steven Quick, Senior Developer

Expertise: 8 years development experience, M.Sc & B.Sc (Hons) Physics

Core Responsibilities: Development

Likes: spicy food, snooze buttons

Joanne Misquitta

Joanne Misquitta, Senior Developer

Expertise: A Bachelor Of Engineering in Computer Science skilled in .Net and SQL

Core Responsibilities: Developing Web Apps

Likes: Painting, reading and long walks

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Martina Viljoen, Senior Developer

Expertise: 21+ years running my own business, M.Sc. in Computer Science

Core Responsibilities: Full stack development, Mentoring

Likes: Dog Walking, Hiking, Baking

Martyn Price, Support Developer

Martyn Price, Senior Support Developer

Expertise: 4 yrs commercial development experience, cool and methodical under pressure

Core Responsibilities: Both the Sherlock and Bob the Builder of supporting clients

Likes: Cooking, gaming, spending time with friends and family & the spice of life

Kristian Dunn, Developer

Kristian Dunn, Developer

Expertise: Eight yrs development experience, three commercial development experience, BSc Hons Computing

Core Responsibilities: Front and back end development.

Likes: Road Cycling, Electronics engineering, Astronomy

Matt Bell

Matthew Bell, Developer He/Him

Expertise: BSc Hons, 4 years Web/Software Development experience

Core Responsibilities: Developing and maintaining new and existing applications

Likes: F1, Ikea, and the beach

Theo Woodward

Theo Woodward, Developer

Expertise: 1st class honours BSc Computer Science, two years software development experience

Core Responsibilities: Front and back end software development

Likes: Mountain biking, aquariums and cats

Jack Parsons, Graduate Developer

Jack Parsons, Developer

Expertise: Graduate developer with a BSC in computing. Mainly working in C#, JS and SQL.

Core Responsibilities: Working with clients on support work. Solving different types of support challenges.

Likes: Walking on Dartmoor, Video games

Chloe Thorne

Chloe Thorne, Developer

Expertise: BSc Computer Science (first class honours).

Core Responsibilities: Full stack development.

Likes: Surfing, reading and anything outdoors!

Dan Hirst - Junior Developer

Dan Hirst, Junior Developer

Expertise: Graduate Developer with a BSC Computing degree

Core Responsibilities: Working with clients to support and improve their existing systems.

Likes: Running, Gaming and Dog walks

Eloise Wood

Eloise Wood, DevOps Engineer Apprentice

Expertise: Level 3 Subsidiary Diploma in IT

Core Responsibilities: All things DevOps to be a valuable team player. Creating CI/CD Pipelines in Azure DevOps.

Likes: Art, video games, playing music, making things and cats. 

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Book a call with us:

You can now book a call at a time to suit.

You’ll be speaking with either Gareth or Faisal who’ll be able to talk through your challenges and bring solutions to the table. 

Gareth Mapp, Director of Sales and Marketing

 Gareth Mapp, Chief Revenue Officer

Faisal Ahmed
Fasial Ahmed, Key Account Manager

Book a 15 minute discovery call with us

Book a call now

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