The people at the forefront of what we do

Meet our Team

The Software Solved team is more than a sum of its parts. Meet not just the brightest minds in tech, but the talented individuals hailing from the other departments, whose expertise in their roles make the company such a successful entity. Our team’s range of knowledge and expertise means we can be your one-stop shop for business software support.

“I am incredibly proud of all of our team who work tirelessly for the company; who embody the values and bring their individuality and creativity to work, making the Software Solved family what it is.”

Lindsay Lucas, Chief Executive Officer

The Board

we are Software Solved
Thomas Coles

Thomas Coles, Chair

Expertise: 24+ years running my own businesses and consulting. B.Sc. (Hons) Computer Science

Core Responsibilities: Strategy Oversight, Governance

Likes: Kids, cats (though we have dogs), running and Margaux

Lindsay Lucas, Managing Director

Lindsay Lucas, Chief Executive Officer, She/Her

Expertise: 16 years in commercial tech leadership, BEng and MSc in Engineering

Core Responsibilities: Vision, Mission, Strategy and Commercial governance

Likes: Walks, Craft, Gardening and Motorsport

Chris Rhodes, Non Executive Director

Chris Rhodes, Non-Executive Director

Expertise: Strategic planning, business recovery and development

Core Responsibilities: Leadership support, corporate governance adherence, board decision-making efficiency

Likes: Golf, scuba diving, good food 

Gareth Mapp, Director of Sales and Marketing

Expertise: Experienced Sales and Commercial professional with multi-sector experience. 

Core Responsibilities: Strategic management of RevOps function, incorporating Sales, Marketing.

Likes: Gym, music, travelling, socialising, food, and time with my son. 

Gareth Mapp, Chief Revenue Officer

Matt Portt - CFO

Expertise: 20 yrs in accounting,  supporting businesses in high/growth environments.

Core Responsibilities: Leading the finance function, developing reporting & insights, providing strategic guidance

Likes: Crisps, family, walking

Matt Portt, Chief Financial Officer

The Leadership Team

Jon Stace

Jon Stace, Director of Technology

Expertise:  B.Sc. (Hons), MCSA: Web Applications & MCSD: App Builder. Product Focus Certified Product Mgr

Core Responsibilities: Technical Strategy, Data Protection, Hosting, infrastructure, IT support

Likes: Technology, music and comedy

Helen Spry, Head of Operations

Helen Spry, Head of Operations

Expertise: Advanced ISTQB qualifications, 20 years of software testing experience, line management

Core Responsibilities: Ensuring operations remains efficient, profitable and well governed

Likes:Running and nachos

Charlotte Rook, HR Manager

Charlotte Rook, Head of People and Culture, She/Her

Expertise: Level 5 CIPD qualified, passionate about psychology and workplace culture

Core Responsibilities: All things people! Recruitment, retention, and engagement.

Likes: Cats, dancing and honesty

Team Members

Finance and HR

Heidi Lambert, Finance Assistant

Heidi Lambert, Finance Assistant

Expertise: 28 years Banking experience, 10 years at Software Solved in Finance Team

Core Responsibilities: Bank reconciliations, invoicing, payments, staff expenses, credit control

Likes:Cycling, running, playing piano, chocolate, live music

Melinda Harvey, Assistant Accountant

Melinda Ryan, Assistant Finance Manager

Expertise: AAT level 4 Professional Diploma in Accounting and AAT Advanced Cert. in Bookkeeping

Core Responsibilities: Payroll, VAT and processing all financial transactions

Reading and going on holiday

Emma Bowden, Business Support Administrator

Emma Bowden, Business Support Administrator

Expertise: Strong admin background of approx. 15 years in a variety of sectors including insurance.

Core Responsibilities: PA to the CEO, supporting the business and it’s staff with administrative tasks.

Likes: My job, I love all the animals and anything nature-related.

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Marketing and Sales

Faisal Ahmed

Faisal Ahmed, Key Account Manager

Expertise: LL.B (Hons), 5 years Account Management experience

Core Responsibilities: Developing  relationships with customers, identifying new business opportunities

Likes: Fast cars, Manchester United, Marvel films

Dawid Rakosza

Dawid Rakosza, Sales Development Representative

Expertise: Sport and science Extended Diploma, Level 1 coaching, Studied Business management BA Hons

Core Responsibilities: Outreach. First point of contact for prospective clients.

Likes: Going to the Gym, football, travelling, Festivals.

Dean Fletcher, Sales Operations Executive

Dean Fletcher, Sales Operations Executive

Expertise: Proficient in CRM data management (SaaS), previously worked in financial services

Core Responsibilities: CRM data management

Likes: Brazilian Jiu Jitsu, gym, reading travelling sci-fi

Rose Elliott, Head of Marketing

Rose Elliott, Head of Marketing, She/Her

Expertise: BA Hons, CiM and IDM marketing qualifications

Core Responsibilities: Marketing Strategy, budget management, getting stuck in to all things marketing

Likes: Running, dogs, smiley people, crafting

Lizzie Bailey - Digital Marketing Executive

Lizzie Bailey, Digital Marketing Executive

Expertise: BA Hons Journalism, 6 years experience print and digital marketing

Core Responsibilities: Social media, content, internal and external communication

Likes: Dog walks, horses and Nutella stuffed Churros

Operations and Delivery

Paul Bridel - Senior Project Manager

Paul Bridel, Senior Project Manager

Expertise: PRINCE2 Practitioner, APMP Level D, ITIL Foundation; 18 + project management; 2 years’ IT Service Management. 

Core Responsibilities:
Leading the Project Management team, pre-sales 

Likes: Travelling, wildlife, good food, country walks, reading

Jodie Cann, Project Manager

Jodie Cann, Senior Project Manager

Expertise: BA Business Management, PRINCE 2 Practitioner, 2+ IT project management experience, 9+ Hospitality management 

Core Responsibilities: General running of multiple projects,  Pre-sales and assisting with QA compliance

Likes: Platypus, Dogs & Noodles. 

Expertise: BA Business Management, PRINCE 2 Practitioner, 2+ IT project management experience, 9+ Hospitality management

Core Responsibilities:
General running of multiple projects,  Pre-sales & assisting with QA compliance

Likes: Platypus, Dogs & Noodles. 

Thomas Earl - Junior PM

Thomas Earl, Junior Project Manager

Expertise: 1 year PM and BA experience, BA in Business Management 

Core Responsibilities: Project Management, building successful working relationships and ensuring process compliance.

Likes: Going to the gym, football and music festivals.

Takara Ballard, Junior Project Manager

Takara Ballard, Junior Project Manager

Expertise: Law LLB; 2 years Data Analysis, 4 + years Bar Management, 2+ years Conveyancing

Core Responsibilities: Becoming proficient in Project Management through project tasks and learning 

Likes: Yoga, hiking, cooking, Macrame, Dungeons and Dragons

Amy Yapp, Placement PM/BA

Amy Yapp, Placement BA/PM

Expertise: Undergraduate ITMB (Information Technology Management for Business) Student at UWE.

Core Responsibilities: Learning Project Management and Business Analysis skills and techniques 

Likes: Singing, gardening, positivity, and quizzing.

Graham Douglass, Lead Business Analyst

Graham Douglass, Lead Business Analyst

Expertise: BCS International Diploma in Business Analysis

Core Responsibilities:
Collaboration, delivering products of value.

Likes: Claret, music, the outdoors.


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Carole Murray, Senior Business Analyst

Expertise: 10+ yrs as Systems Engineer/Business Analyst.  BEng Hons Electroacoustics

Core Responsibilities: Defining client & business requirements, analysing systems & processes, creating user stories.

Likes: Gardening, wildlife

Phil Letheren, Lead Test Analyst

Phil Letheren, Senior Test Analyst

Expertise: Quality Assurance & Consultancy for Testing

Core Responsibilities: Technical Lead for Testing Team & Input into test resourcing decisions. Owner of Quality Management System & Test Processes. Assist with delivery and adherence to ISO9001

Likes: Travelling, Live Music, Animals

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James Bellamy, Lead Test Analyst

Expertise: Communication, rapid learning, looking at things from different perspectives.

Core Responsibilities: Ensuring work meets high quality standards and meets the client’s business needs

Likes: Singing, painting, gaming and zoos!

Marcus Spry, Junior Test Analyst

Marcus Spry, Junior Test Analyst

Expertise: Good communication and computing skills, ability to see how the small details fit into the bigger picture

Core Responsibilities: Ensuring test activities are delivered to the highest quality 

Likes: F1, Gaming, Spending time with family and friends

Abhishek Swiminathan

Abhishek Swiminathan, Solutions Architect

Expertise: M.SC(IT) and almost two decades of experience mainly in full Microsoft stack technologies

Core Responsibilities: Development, Support & pre-Sales technical support

Likes: Sitcoms and anything comedy

Scott Jacques, Lead Support Developer

Scott Jacques, Solutions Architect

Expertise: 20 years in software development, BSc Hons Business Information Systems

Core Responsibilities: Supporting clients bespoke software.

Likes: Family time, Walking the dog, TV & Film

Expertise: Good communication, Strong computing skills and the ability to see how the small details fit into the bigger picture

Core Responsibilities: Making sure test activities are delivered as planned to the highest quality

Likes: Formula one, Gaming and Spending time with family and friends

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Paul Kirk, Support Manager

Paul Kirk, Support Manager

Expertise: Keeping cool in a crisis and problem solving

Core Responsibilities: Exceeding our customers expectations on what good support is

Likes: Crafting, getting outdoors and my children

Cory Holman, IT support technician

Cory Holman, IT Manager

Expertise: OU: Cisco networking (CCNA)

Core Responsibilities: Providing day-to-day IT support, Maintaining systems and infrastructure

Likes: Music, Football, Travelling

Scott Heilbrunn, IT Support Technician

Scott Heilbrunn, IT Support Technician

Expertise: 4 Years in IT Support based roles

Core Responsibilities: Infrastructure maintenance and setup, solving support requests and managing/implementing cloud systems

Likes: Football, gaming and music

Steven Quick

Steven Quick, Senior Developer

Expertise: .Net / ASP / WPF

Core Responsibilities: Development

Likes: spicy food, snooze buttons

Joanne Misquitta

Joanne Misquitta, Senior Developer

Expertise: A Bachelor Of Engineering in Computer Science skilled in .Net and SQL

Core Responsibilities: Developing Web Apps

Likes: Painting, reading and long walks

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Martina Viljoen, Senior Developer

Expertise: 21+ years running my own business, M.Sc. in Computer Science

Core Responsibilities: Full stack development, Mentoring

Likes: Dog Walking, Hiking, Baking

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Martyn Price, Support Developer

Martyn Price, Support Developer

Expertise: 4 yrs commercial development experience, cool and methodical under pressure

Core Responsibilities: Both the Sherlock and Bob the Builder of supporting clients

Likes: Cooking, gaming, spending time with friends and family & the spice of life

Kristian Dunn, Developer

Kristian Dunn, Developer

Expertise: Eight yrs development experience, three commercial development experience, BSc Hons Computing

Core Responsibilities: Front and back end development.

Likes: Road Cycling, Electronics engineering, Astronomy

Matt Bell

Matthew Bell, Developer

Expertise: BSc Hons, 2+ years Web/Software Development experience

Core Responsibilities: Developing and maintaining new and existing applications

Likes: F1, Ikea, and the beach

Theo Woodward

Theo Woodward, Developer

Expertise: 1st class honours BSc Computer Science, two years software development experience

Core Responsibilities: Front and back end software development

Likes: Mountain biking, aquariums and cats

Jack Parsons, Graduate Developer

Jack Parsons, Developer

Expertise: Graduate developer with a BSC in computing. Mainly working in C#, JS and SQL.

Core Responsibilities: Working with clients on support work. Solving different types of support challenges.

Likes: Walking on Dartmoor, Video games

Chloe Thorne

Chloe Thorne, Junior Developer

Expertise: BSc Computer Science (first class honours).

Core Responsibilities: Full stack development.

Likes: Surfing, reading and anything outdoors!

Dan Hirst - Junior Developer

Dan Hirst, Junior Developer

Expertise: Graduate Developer with a BSC Computing degree

Core Responsibilities: (Still unknown will be working in support)

Likes: Running, Gaming and Dog walks

Josh Colson, Developer

Josh Colson, Placement Developer

Expertise: MSc Computer Science, backend development, object-oriented programming.

Core Responsibilities: Josh only started with us recently, responsibilities will come.

Likes: Hiking, nature, technology

Jamie Burge, Placement Developer

Jamie Burge, Placement Developer

Expertise: Currently on a sandwich placement year studying Computing and Software Development

Core Responsibilities: Learning about the company, it’s practices and trying to remember everyone’s names

Likes: Nature, netflix and nightlife

Brand campaign - transform through technology

Book a call with us:

You can now book a call at a time to suit.

You’ll be speaking with either Gareth or Faisal who’ll be able to talk through your challenges and bring solutions to the table. 

Gareth Mapp, Director of Sales and Marketing

 Gareth Mapp, Chief Revenue Officer

Faisal Ahmed
Fasial Ahmed, Key Account Manager

Book a 15 minute discovery call with us

Book a call now

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