Meet our Team
The Software Solved team is more than a sum of its parts. Meet not just the brightest minds in tech, but the talented individuals hailing from the other departments, whose expertise in their roles make the company such a successful entity. Our team’s range of knowledge and expertise means we can be your one-stop shop for business software support.
“I am incredibly proud of all of our team who work tirelessly for the company; who embody the values and bring their individuality and creativity to work, making the Software Solved family what it is.”
Lindsay Lucas, Chief Executive Officer
The Board
Thomas Coles, Chair
Expertise: 24+ years running my own businesses and consulting. B.Sc. (Hons) Computer Science
Core Responsibilities: Strategy Oversight, Governance
Likes: Kids, cats (though we have dogs), running and Margaux
Lindsay Lucas, Chief Executive Officer, She/Her
Expertise: 16 years in commercial tech leadership, BEng and MSc in Engineering
Core Responsibilities: Vision, Mission, Strategy and Commercial governance
Likes: Walks, Craft, Gardening and Motorsport
Chris Rhodes, Non-Executive Director
Expertise: Strategic planning, business recovery and development
Core Responsibilities: Leadership support, corporate governance adherence, board decision-making efficiency
Likes: Golf, scuba diving, good food
Expertise: Experienced Sales and Commercial professional with multi-sector experience.
Core Responsibilities: Strategic management of RevOps function, incorporating Sales, Marketing.
Likes: Gym, music, travelling, socialising, food, and time with my son.
Gareth Mapp, Chief Revenue Officer
The Leadership Team
Jon Stace, Director of Technology
Expertise: B.Sc. (Hons), MCSA: Web Applications & MCSD: App Builder. Product Focus Certified Product Mgr
Core Responsibilities: Technical Strategy, Data Protection, Hosting, infrastructure, IT support
Likes: Technology, music and comedy
Helen Spry, Head of Operations
Expertise: Advanced ISTQB qualifications, 20 years of software testing experience, line management
Core Responsibilities: Ensuring operations remains efficient, profitable and well governed
Likes:Running and nachos
Charlotte Rook, Head of People and Culture, She/Her
Expertise: Level 5 CIPD qualified, passionate about psychology and workplace culture
Core Responsibilities: All things people! Recruitment, retention, and engagement.
Likes: Cats, dancing and honesty
Team Members
Finance and HR
Heidi Lambert, Finance Assistant
Expertise: 28 years Banking experience, 10 years at Software Solved in Finance Team
Core Responsibilities: Bank reconciliations, invoicing, payments, staff expenses, credit control
Likes:Cycling, running, playing piano, chocolate, live music
Melinda Ryan, Assistant Finance Manager
Expertise: AAT level 4 Professional Diploma in Accounting and AAT Advanced Cert. in Bookkeeping
Core Responsibilities: Payroll, VAT and processing all financial transactions
Likes:
Reading and going on holiday
Emma Bowden, Business Support Administrator
Expertise: Strong admin background of approx. 15 years in a variety of sectors including insurance.
Core Responsibilities: PA to the CEO, supporting the business and it’s staff with administrative tasks.
Likes: My job, I love all the animals and anything nature-related.
Marketing and Sales
Faisal Ahmed, Key Account Manager
Expertise: LL.B (Hons), 5 years Account Management experience
Core Responsibilities: Developing relationships with customers, identifying new business opportunities
Likes: Fast cars, Manchester United, Marvel films
Dawid Rakosza, Sales Development Representative
Expertise: Sport and science Extended Diploma, Level 1 coaching, Studied Business management BA Hons
Core Responsibilities: Outreach. First point of contact for prospective clients.
Likes: Going to the Gym, football, travelling, Festivals.
Dean Fletcher, Sales Operations Executive
Expertise: Proficient in CRM data management (SaaS), previously worked in financial services
Core Responsibilities: CRM data management
Likes: Brazilian Jiu Jitsu, gym, reading travelling sci-fi
Rose Elliott, Head of Marketing, She/Her
Expertise: BA Hons, CiM and IDM marketing qualifications
Core Responsibilities: Marketing Strategy, budget management, getting stuck in to all things marketing
Likes: Running, dogs, smiley people, crafting
Lizzie Bailey, Digital Marketing Executive
Expertise: BA Hons Journalism, 6 years experience print and digital marketing
Core Responsibilities: Social media, content, internal and external communication
Likes: Dog walks, horses and Nutella stuffed Churros
Operations and Delivery
Paul Bridel, Senior Project Manager
Expertise: PRINCE2 Practitioner, APMP Level D, ITIL Foundation; 18 + project management; 2 years’ IT Service Management.
Core Responsibilities:
Leading the Project Management team, pre-sales
Likes: Travelling, wildlife, good food, country walks, reading
Jodie Cann, Senior Project Manager
Expertise: BA Business Management, PRINCE 2 Practitioner, 2+ IT project management experience, 9+ Hospitality management
Core Responsibilities: General running of multiple projects, Pre-sales and assisting with QA compliance
Likes: Platypus, Dogs & Noodles.
Expertise: BA Business Management, PRINCE 2 Practitioner, 2+ IT project management experience, 9+ Hospitality management
Core Responsibilities:
General running of multiple projects, Pre-sales & assisting with QA compliance
Likes: Platypus, Dogs & Noodles.
Thomas Earl, Junior Project Manager
Expertise: 1 year PM and BA experience, BA in Business Management
Core Responsibilities: Project Management, building successful working relationships and ensuring process compliance.
Likes: Going to the gym, football and music festivals.
Takara Ballard, Junior Project Manager
Expertise: Law LLB; 2 years Data Analysis, 4 + years Bar Management, 2+ years Conveyancing
Core Responsibilities: Becoming proficient in Project Management through project tasks and learning
Likes: Yoga, hiking, cooking, Macrame, Dungeons and Dragons
Amy Yapp, Placement BA/PM
Expertise: Undergraduate ITMB (Information Technology Management for Business) Student at UWE.
Core Responsibilities: Learning Project Management and Business Analysis skills and techniques
Likes: Singing, gardening, positivity, and quizzing.
Graham Douglass, Lead Business Analyst
Expertise: BCS International Diploma in Business Analysis
Core Responsibilities:
Collaboration, delivering products of value.
Likes: Claret, music, the outdoors.
Carole Murray, Senior Business Analyst
Expertise: 10+ yrs as Systems Engineer/Business Analyst. BEng Hons Electroacoustics
Core Responsibilities: Defining client & business requirements, analysing systems & processes, creating user stories.
Likes: Gardening, wildlife
Phil Letheren, Senior Test Analyst
Expertise: Quality Assurance & Consultancy for Testing
Core Responsibilities: Technical Lead for Testing Team & Input into test resourcing decisions. Owner of Quality Management System & Test Processes. Assist with delivery and adherence to ISO9001
Likes: Travelling, Live Music, Animals
James Bellamy, Lead Test Analyst
Expertise: Communication, rapid learning, looking at things from different perspectives.
Core Responsibilities: Ensuring work meets high quality standards and meets the client’s business needs
Likes: Singing, painting, gaming and zoos!
Marcus Spry, Junior Test Analyst
Expertise: Good communication and computing skills, ability to see how the small details fit into the bigger picture
Core Responsibilities: Ensuring test activities are delivered to the highest quality
Likes: F1, Gaming, Spending time with family and friends
Abhishek Swiminathan, Solutions Architect
Expertise: M.SC(IT) and almost two decades of experience mainly in full Microsoft stack technologies
Core Responsibilities: Development, Support & pre-Sales technical support
Likes: Sitcoms and anything comedy
Chris Hill, Solutions Architect
Expertise: BSc (Hons) Computer Science, Microsoft Certified: Azure Developer Associate
Core Responsibilities: Software architecture, software development, data integration, business analytics & pre-sales
Likes: Surfing, experiencing different cultures
Scott Jacques, Solutions Architect
Expertise: 20 years in software development, BSc Hons Business Information Systems
Core Responsibilities: Supporting clients bespoke software.
Likes: Family time, Walking the dog, TV & Film
Paul Kirk, Support Manager
Expertise: Keeping cool in a crisis and problem solving
Core Responsibilities: Exceeding our customers expectations on what good support is
Likes: Crafting, getting outdoors and my children
Cory Holman, IT Manager
Expertise: OU: Cisco networking (CCNA)
Core Responsibilities: Providing day-to-day IT support, Maintaining systems and infrastructure
Likes: Music, Football, Travelling
Scott Heilbrunn, IT Support Technician
Expertise: 4 Years in IT Support based roles
Core Responsibilities: Infrastructure maintenance and setup, solving support requests and managing/implementing cloud systems
Likes: Football, gaming and music
Dan Macduff, Software Development Manager
Expertise: Building highly-performant and secure web/mobile applications
Core Responsibilities: Delivering quality code that works the first time, on time, every time!
Likes: Playing the guitar, cooking, and animal welfare
Jake Carr, Senior Developer
Expertise: BSc Hons IT Management for Business, 6 years professional software development experience
Core Responsibilities: Add new functionality to, and supporting, existing software solutions
Likes: Dog walks, keeping fit, football
Steven Quick, Senior Developer
Expertise: .Net / ASP / WPF
Core Responsibilities: Development
Likes: spicy food, snooze buttons
Joanne Misquitta, Senior Developer
Expertise: A Bachelor Of Engineering in Computer Science skilled in .Net and SQL
Core Responsibilities: Developing Web Apps
Likes: Painting, reading and long walks
Martyn Price, Support Developer
Expertise: 4 yrs commercial development experience, cool and methodical under pressure
Core Responsibilities: Both the Sherlock and Bob the Builder of supporting clients
Likes: Cooking, gaming, spending time with friends and family & the spice of life
Kristian Dunn, Developer
Expertise: Eight yrs development experience, three commercial development experience, BSc Hons Computing
Core Responsibilities: Front and back end development.
Likes: Road Cycling, Electronics engineering, Astronomy
Matthew Bell, Developer
Expertise: BSc Hons, 2+ years Web/Software Development experience
Core Responsibilities: Developing and maintaining new and existing applications
Likes: F1, Ikea, and the beach
Theo Woodward, Developer
Expertise: 1st class honours BSc Computer Science, two years software development experience
Core Responsibilities: Front and back end software development
Likes: Mountain biking, aquariums and cats
Jack Parsons, Developer
Expertise: Graduate developer with a BSC in computing. Mainly working in C#, JS and SQL.
Core Responsibilities: Working with clients on support work. Solving different types of support challenges.
Likes: Walking on Dartmoor, Video games
Chloe Thorne, Junior Developer
Expertise: BSc Computer Science (first class honours).
Core Responsibilities: Full stack development.
Likes: Surfing, reading and anything outdoors!
Dan Hirst, Junior Developer
Expertise: Graduate Developer with a BSC Computing degree
Core Responsibilities: (Still unknown will be working in support)
Likes: Running, Gaming and Dog walks
Josh Colson, Placement Developer
Expertise: MSc Computer Science, backend development, object-oriented programming.
Core Responsibilities: Josh only started with us recently, responsibilities will come.
Likes: Hiking, nature, technology
Jamie Burge, Placement Developer
Expertise: Currently on a sandwich placement year studying Computing and Software Development
Core Responsibilities: Learning about the company, it’s practices and trying to remember everyone’s names
Likes: Nature, netflix and nightlife
Book a call with us:
You can now book a call at a time to suit.
You’ll be speaking with either Gareth or Faisal who’ll be able to talk through your challenges and bring solutions to the table.
Gareth Mapp, Chief Revenue Officer
Book a 15 minute discovery call with us
